Hendrick Chevrolet Shawnee Mission

New 866-947-6474 Dealer Website
Used 877-495-5241 Email Dealer
Service 877-525-1235

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Reviews

Average Ratings

4.4
Average based on 102 reviews.
  • A Great Experience Each and Every TIme!!!

    Hendrick is the BEST dealership in town!! I love the service department employees as well as Bernie and JP!! I am always treated as a valued custo...


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    Hendrick is the BEST dealership in town!! I love the service department employees as well as Bernie and JP!! I am always treated as a valued customer! I received detailed information for my truck and work is done in a timely manner!! Keep up the amazing work ladies and gentlemen!!! I will always return to Hendrick!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • I was in for a big surprise

    I had a 'check engine' light on and was prepared for a huge repair bill. I had called On Star and they 'diagnosed' it as something that could be a...


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    I had a 'check engine' light on and was prepared for a huge repair bill. I had called On Star and they 'diagnosed' it as something that could be a big deal. Turns out the truck was a couple quarts low on oil (170,000 miles) The honesty and integrity of Scott and his techs is outstanding. I know I will always be treated fairly. I guess I just need to start checking the oil more frequently.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome experience

    Truly an amazing experience. Go see Rick Herrera. Best buying experience I've ever had.


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    Truly an amazing experience. Go see Rick Herrera. Best buying experience I've ever had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service!

    Kathy took care of my needs. She worked with her people to determine their database was incorrect insofar as which recalls applied to my car. Sh...


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    Kathy took care of my needs. She worked with her people to determine their database was incorrect insofar as which recalls applied to my car. She ensured the parts were available, made my appointment and met me when I drove in. She set up the arrangements to handle the recalls and she even arranged for diagnostic work to be done on the intermittent 'Stuck in Park' issue that plagues 1,000's of Corvettes due to a faulty 'Shifter assembly' design. As a resolution to the issue with my car, she suggested I spend $700 to repair it. I respectfully declined her offer and plan to wait until GM admits a recall is warranted to fix this safety concern that so many of us Corvette owners live with. The recall work was completed within the schedule Kathy estimated.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Sales Team, Not So Great Maint Team

    Great sales team but the service dept is not at the level I expect. The day I purchased the new vehicle, I noticed that the passenger headlight ha...


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    Great sales team but the service dept is not at the level I expect. The day I purchased the new vehicle, I noticed that the passenger headlight had condensation inside the unit it which will damage and lessen the life of the light (especially a xenon headlight like mine). I was told that condensation is normal, which is flatly not true and I felt insulted that the service employee thought I was that ignorant of basic car care. Then, I was told I would have to pay for the replacement but after some back and forth I convinced the service department that a new vehicle should not have condensation in a headlamp unit and the shop agreed to replace and install it at no cost. The part was ordered (off of eBay from what I was told) but when received, it was the incorrect part and this delayed my repair by a week as a new item had to be ordered. Once the vehicle was returned to me with the headlamp unit replaced, I noticed that the front bumper was no longer connected directly under the new headlamp unit. The headlights were also not pointed correctly after being replaced. I have to bring my car back in for more repairs this Thursday to correct these issues. I’m very disappointed in the service department. Would not recommend and will find another Chevrolet dealer to use in the future for any maintenance.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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  • Hendrick's Chevrolet Collision Center

    The collision work done on my vehicle took two weeks when it was only suppose to take 2 or 3 days. Two different times I was promised a date that...


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    The collision work done on my vehicle took two weeks when it was only suppose to take 2 or 3 days. Two different times I was promised a date that my vehicle would be done and no one called to tell me my vehicle wouldn't be done on time and I was rarely called with updates through the whole process. When my vehicle was finally done and I got it home the trunk liner was only partially reinstalled. The explanation I was given was that the technician couldn't figure it out and it seemed like it shrunk so they just left it undone. I had to bring it back up to Chevy and tell the technician how to reinstall it properly. The whole experience left me feeling like customer service was lowest on everyone's list of priorities.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best buying experience with David Ezak

    I went in to look at buying or leasing a new Chevy Malibu. I worked with David Ezak and he made it very easy to buy. He walked me through every de...


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    I went in to look at buying or leasing a new Chevy Malibu. I worked with David Ezak and he made it very easy to buy. He walked me through every decision and explained everything to me clearly! He helped me pick the best option. He gave me a very good deal on my trade in! I would recommend working with him he is very good at what he does! I am now currently an owner of a 2015 Chevy Malibu!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Never Fails

    I am never surprised at the high quality of service I receive. I called Scott Phegley on Tuesday morning last week and told him I was having troub...


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    I am never surprised at the high quality of service I receive. I called Scott Phegley on Tuesday morning last week and told him I was having trouble starting my 2007 Trailblazer and was afraid I would be stranded. He told me to bring it in right away and he would provide transportation for me, knowing my job depends on me being able to get to appointments. I dropped it off and was on my way quickly, as always. Scott called me the next day with a report and possible solutions to the intermittent starting problem. His technician also caught a part in the front end getting loose that left unchecked would eventually ruin my front tires. I am so glad to have such an efficient team working for me and in my best interest. I won't take my SUV anywhere else. In fact, I will be due to replace my it within the next 12 months and you can bet I will purchase it from Hendrick Chevrolet. I purchased my 2007 Trailblazer there in 2008. It had 5,000 miles on it. Now it has over 160,000 miles and going strong. Thanks, in part, to the great service from Hendrick Service and also a great product of Chevrolet.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    The staff always greet you with a smile and make you feel welcomed. The service department get you in and out as soon as possible. Keep up the gre...


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    The staff always greet you with a smile and make you feel welcomed. The service department get you in and out as soon as possible. Keep up the great work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Overall Not a Bad Experience

    I made an appointment with Dylan to purchase a new car and arrived on time. Unfortunately he was working with another customer. We waited a few mi...


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    I made an appointment with Dylan to purchase a new car and arrived on time. Unfortunately he was working with another customer. We waited a few minutes and he greeted us and got the process started. He was unable to dedicate his time to us (or the other customer) because he was bouncing back and forth. I wonder if he should have passed us to another person (but I guess he would have missed the commission). Anyway, Dylan is a great sales person, no pressure and took the time to ensure our needs were met. The down side of the entire process is that I had cash money in my pocket and it took three hours to get out of the facility. The business office was understaffed and could not get to us. I was very disappointed that they treated a cash buyer like that. I did not need financing, did not need any of the extras they try to sell, I just wanted to pay for the car and leave. Secondly, the person who was supposed to show my wife the features and teach her about the options did a poor job. I had to complete the training when we got home. Overall, I like Hendricks. they work on my Suburban and do a good job and the sales department (Dylan specifically) is great. They need to improve the business office process and certainly the delivery portion of the process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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