Hendrick Chevrolet Shawnee Mission

Jarvis is an amazing salesman. He is so sweet and made this process so painless. No pushing no judging just a nice guy helping people. Everything happens for a reason. I seen the Impala on Autotrader called and went in and Jarvis was so nice I went for the car. What amazing people Mr Hendrix has working here. Jarvis I can never thank u enough.

Very friendly staff, explained what needed replaced/fixed (had some body work completed due to minor accident), communication was great both with us and the insurance company! Timely responses on email communication and repair timeline!

I own a Bolt EV, and there was a recall on the vehicle's battery. The dealer was prompt in ordering the new battery. My advisor, Jeff, was very knowledgeable and helpful.

I love dealing with Hendrick. I have dealt with Dennis Cotton on at least 5-6 vehicles and couldn't ask for a better salesman! He explains everything and tries to make the process as easy as possible, since I live about an hour and a half away. He treats us like family and is honest and up front. He also is able to find the perfect car for our needs. We will always buy from Hendrick.

Hendrick Chevrolet Shawnee Mission agency engages in deceptive practices. During my initial visit to a Chevy dealer regarding a transmission shifting issue, I was advised to reprogram the TCM, a well-known solution. However, McCarthy-Morse Chevy dealer claimed they couldn't reprogram the TCM due to a connection problem and suggested replacing the entire valve body, which would cost $1400 in parts and labor which makes sense and professional and of course no charge for the reprogramming trial. Seeking a second opinion, I approached Hendrick Chevrolet Shawnee Mission dealer which obviously was a mistake, only to receive an unexpected diagnosis. They asserted that they had reprogrammed the TCM, citing a connection issue, and proposed a charge of $710 for the diagnosis alone. When I declined the excessive charge for diagnosis only, they insisted on a $218 fee for reprogramming alone. Doubtful about programming with a connection problem, I requested to speak with a manager or supervisor. (zack) Despite admitting their inability to reprogram it, they still insisted on charging $218 for programming that had never been performed. When I questioned the inconsistency, his response was blunt: I couldn't retrieve my car without settling the inflated bill. This establishment operates dishonestly and deceitfully, straying from the conductors expected of a reputable dealership.

Very clean. Everyone there seems to be nice and professional. The price of the oil change was reasonable. Some of the prices of the other stuff little bit high.

A little slow, but that is understandable with the amount of customers in the service department that day, Thank You Alex!

Dennis Cotton at at Hendrick Chevrolet was amazing. He took the time to introduce me to everyone there and made me feel welcome to the Hendricks family. I will never buy another car from anyone but Dennis.

I am so happy with my experience. From the moment I called until I picked up my vehicle everyone was very pleasant. Scott was very prompt with calling me back and letting me know what was wrong with my vehicle and they got me taken care of within a few days. I am very pleased with their services.

Robert was wonderful to work with. Very relaxed laid back attitude and pleasant demeanor. He even tolerated my husband’s comment about the chiefs!