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Kenny Thomas' Olathe Toyota

(593 reviews)
Visit Kenny Thomas' Olathe Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm 10:00am–4:00pm
2018 state dealer award
View 4 awards
2018 state dealer award 2015 state dealer award
2018 consumer dealer award 2015 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kenny Thomas' Olathe Toyota from DealerRater.

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Visited Olathe Toyota, Jose Martinez was very helpful and

Visited Olathe Toyota, Jose Martinez was very helpful and professional. Although the new 2022 Tundra I was looking for was unavailable due to high demand. Jose located the perfect truck for us in very little time. He notified us as soon as it came in and had us out the door with our new Tundra in almost no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a vehicle appt in the morning and while waiting for

I had a vehicle appt in the morning and while waiting for the vehicle to be completed and review 2 used vehicle for sale. Discussed with sale rep LeRoy and told him I will review my options. Came back in the afternoon and LeRoy had just left. Another employee called him and he came back and we dealt on the car that I wanted after several negotiation trips we came to a conclusion of sale. This is the 3rd vehicle we purchased from Toyota and LeRoy. He was great in all the transactions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We went in looking at vehicles to get an idea of what we

We went in looking at vehicles to get an idea of what we wanted in the future. Gevon; our Sales Consultant, was patient, kind, and answered all of our questions. The service was so good at Olathe Toyota we ended up purchasing a vehicle and could not be happier with the service we received! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff was great to work with. Leroy was...

The staff was great to work with. Leroy was straightforward and provided excellent service. I’ll definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We just purchased our 2nd vehicle with Jose Martinez. He...

We just purchased our 2nd vehicle with Jose Martinez. He is so easy to work with and knows his cars. We will continue to buy from him in the future! Make sure you get him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience at Olathe Toyota has been a very positive...

My experience at Olathe Toyota has been a very positive one. Faith Beach was very helpful in explaining, my questions, with the new vehicle allocation process of Toyota. I arrived at the dealership and was greeted & assisted by Sales Consultant Hieu Tran. Hieu is a very professional and a very dedicated individual. He has great mannerism & listens to your needs towards the purchase of a new vehicle. Hieu has been excellent, with keeping me updated, with the progress of buying a new vehicle. Kudos to Olathe Toyota & Hieu Tran.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I gave Olathe Toyota order a three because my experience...

I gave Olathe Toyota order a three because my experience was right in the middle. It was great looking at the car and getting the car in the warranty. But then I realize that after you buy the car it is very hard to get a hold of them and when you do it seems like no one has an answer for your questions. I think this company is really good when you’re a customer but not so great after you’ve bought the car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I had a great experience at Olathe Toyota....

My wife and I had a great experience at Olathe Toyota. Nick was our salesman and was wonderful. Got us a great deal. T Upshaw

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Complete waste of time!!! They scheduled me for a test...

Complete waste of time!!! They scheduled me for a test drive and when I got there, the car was not available to even drive!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience was terrible! Wasted 2 hours there on...

My experience was terrible! Wasted 2 hours there on Tuesday, Monty didn't even say sorry for your company ordering the wrong sized tire for the vehicle. I specifically went to the Toyota dealership for a smooth experience. He told me a new tire would be ready around 5pm so I rearranged my entire day to be available only for him to then call me at 6pm and said you guys might be able to get us back in in the next few days. I called back minutes later and said that wasn't acceptable and I needed the tire and he didn't even call me back!! I had to call Toyota the next morning to arrange service. I went in the next day and waited another 2 hours in the waiting area so literally 4 hours waiting for the tire to have paint splashes on it in multiple colors and doesn't even look new. Absolutely the worst experience I've ever had at any Toyota dealership. I am happy to send photos of the tire. I never received any inspection report on the vehicle either. I always do at other dealerships.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.