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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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Excellent service

Great service and pleasant atmosphere while waiting. They served me breakfast and coffee while waiting. I would definitely recommend having your car serviced at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good experience

Came in for my "Free Oil Change for life" service and was prepared to pay for a full diagnostic check. The were able to diagnose my major issue quickly and let me know that it was not a very costly fix..So I had them fix the wiring issue which was done quick. I was also given other issues that will need to be addressed soon as well as pricing estimates. I am fully informed on how best to take care of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Long wait, not confident in results, excellent waiting area

This is my 3rd oil change at Jay Wolfe Acura, and the first 2 were excellent. This one resulted in a wait of over 2 hours (with an appointment and early arrival, no less) for a simple oil change. When I left, I noticed that the PSI was lower in my tires than I had requested, and the oil life indicator said 70% despite supposedly having just been replaced. On a positive note, the waiting area was very nice and the complementary food and beverages was a nice touch. Had this been my first visit, I would have been more upset by the experience, but maybe this was just an off day for them?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

not a good experience

seemed distracted and stressed. not really sure why he was trying to sell me a pkg of options varying from $175 to a total of $275 on a car with 13k miles? thought I purchased a low maintenance vehicle?

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Prompt service recall

Great prompt service for the recall on my Acura TLX while I waited in the lounge for less than 30 minutes. I had a great lunch too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

GREAT customer experience

I really appreciate all your hard work and dedication, thank you so much for the experience Acura. I will definitely encourage my friends and family to visit you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Another great buying experience at Jay Wolfe Acura

We were very happy with our decision to buy another car from Jay Wolfe Acura. Norm Dean went out of his way to make things easy for us! Jay Wolfe has a top notch sales & service team. Guy & Eileen Clark Overland Park, KS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Norm was great to work with.

Had a great experience. I would shop here again. No pressure and the customer service was excellent. Norm and Jeff appreciated my time limitations and made things work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service

This dealership takes care of it's customers!! Alejandro was our service adviser and he arranged a shuttle to a store nearby so my wife could shop while they did some extra recall work. Great job guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

The staff is knowledgeable, friendly, and helpful. They made my first lease/trading in a lease experience effortless. I will definitely recommend and use this dealership in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.