Reviews
All good if husband calls...
Initially called service to make appt for recall notices received from Ford. After advising which notices I received for my vehicle I was advised I do not need to worry about it unless I was experiencing issues. After pressing & getting nowhere, I asked my husband to call. I do not know if this was the same person or not, however, there were no questions asked & an appointment was made, no questions asked. Come on, do better. Appointment should have been made at the first call. That being said, tech who assisted at the dealer was professional & kind.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Brake booster inspection
The services advisor (Danny) was good, A little overwhelmed. need more help. They should have told me about some of the services they were providing and that there was a charge. I was not told at all about certain charges on the bill, $160 until leaving
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great Customer Service Rep
Customer service rep (Danny Cable) was outstanding. He managed to work us in on a Saturday to get the truck fixed. He was very helpful and friendly. Don't let this guy go!
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that Danny was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
great service
They are always quick and thorough. All technicians are polite and knowledgeable. Took a long time to get recall parts in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
great dealership
friendly sales staff made the buying experience fun. went out of there way to make sure i got want i wanted/needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, thank you for your kind words. We feel our service department is what makes Bob Sight Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great service
I got an appointment quickly and I did not have to wait very long for the service to be completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Sight Ford, we value our customers and we look forward to seeing you down the road. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
I called to get an appointment for an oil change.
I called to get an appointment for an oil change. They told me to bring it in and they would work it in. So I dropped it off the evening prior in the dropbox and left it with them all day. All I was getting was an oil change. I called them when I got off work at 3:00 and they said it hadn't been worked in yet. They kept stringing me along so I finally showed up at 5:45 pm since they close at 6:00 pm. The guy said they couldn't get to it after leaving it with them the entire day. So incredibly disrespectful and I'll never go there again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great Service
Service is on time, quick and professional. Service team takes the time to ensure that they understand my needs/requests and that they meet my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great customer service
Garret was very friendly and helpful with my Bronco Sport order. It was a pleasure working with the team. Great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great service experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great service!
I am always treated with respect from the time I arrive until I leave. The lounge area is very comfortable for me to sit and read while I am waiting for my car to be serviced. If any problems arise or any service needs to be done, I am informed and my approval is requested before any additional work is done. I like that!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peggy, and thank you for this great review! We're very happy that our team was here to help you and treated you with the respectful service we know you deserve. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550