Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

I was having a very difficult time deciding between BMW, which I had for years, and moving over to Cadillac. I must say, other than the SRX being a beautiful vehicle, it was the knowledge and thorough visit I had with Kenny Turchetta that made me decide. He was very prompt and offered all he could to receive my business. He truly is an exceptional salesperson, keep him on staff as long as you can! Price comps between BMW and Cadillac were close enough that I could have gone either way. Kenny's personality and commitment made it hard to walk away from him. Thank you.

purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration!

We were greeted warmly by our salesman Kenny. I knew in an instant we would not be pushed,or rushed.He was fantastic. As it turned out,I bought a car,and everyone offered their congratulations and thanks! As we moved on through the process,Jackie the business manager was also fantastic. I would tell anyone that I had a first class buying experience!!

We were greeted warmly by our salesman Kenny. I knew in an instant we would not be pushed,or rushed.He was fantastic. As it turned out,I bought a car,and everyone offered their congratulations and thanks! As we moved on through the process,Jackie the business manager was also fantastic. I would tell anyone that I had a first class buying experience!!

We were greeted warmly by our salesman Kenny. I knew in an instant we would not be pushed,or rushed.He was fantastic. As it turned out,I bought a car,and everyone offered their congratulations and thanks! As we moved on through the process,Jackie the business manager was also fantastic. I would tell anyone that I had a first class buying experience!!

Service was great and they couldn't have made it easier for me to drop off and pick up my car! Great customer service from Mario and AJ!

I was very please with the lease deal I was able to get for the Cadillac CTS. This is my third Cadillac lease, but I switched models from the SRX to the CTS. Harold, my sales person, was very nice to work with and very thorough.

Was in and out of the dealership in record time even though I had two recalls to be installed. Brandi at the service front desk was fantastic, personable, and the epitome of excellent customer service.

I had been hearing a funny noise from one of the tires. After all tires were check Joe came with me for a test ride. We did not hear the noise.

It was one of the more pleasurable car buying experiences in my long history of buying cars. The sales manager and finance associate were very personable and knowledgable. The salesperson was very young but polite. If he didn't know the answer to a question he made it a point to get the correct info rather than speak form the hip. He was eager to please. Got the deal I wanted without the hassle.