Reviews
BMW X3
I spent a lot of time searching for a used vehicle, prior to coming to Herb Chambers, and Steven and Andrea accommodated me more than I ever expected with a wonderful vehicle and more importantly met my budget!! I was greeted immediately by the sales manager Steven Mello, who then set me up with a salesperson. Andrew Fenster was very accommodating and showed me a number of low mileage pre-owned vehicles. I purchased a 2014 BMW X3 and got an amazing deal. Both gentlemen were extremely professional, knowledgeable, and courteous. It was such a pleasure working with them. Ultimately happy with my total experience at Herb Chambers Cadillac of Warwick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Andrew and Steve were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Neil Ferreira, General Manager
Amazing Experience
The experience that I have had with Herb Chambers Cadillac has been a pleasure from the beginning. My sales rep George Belovitch was extremely helpful in the decision making process. His knowledge of all the Cadillac models made it easy for me to find the perfect car for me. He spent the time I needed to make sure I was comfortable using all the great options my CTS Coupe offers. The great service didn't stop after the sale. I call or text George when I want to bring my car in for service and he sets up the appointment for me and AJ takes great care of my car. I recommend George and Herb Chambers Cadillac of Warwick if you want to be treated like family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! George and AJ are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Neil Ferreira, General Manager
The Place to go for your Cadillac
I just purchased my second Cadillac CTS from Herb Chambers in Warwick. The buying experience was no pressure and I found the sales person (Jim Jacobs) to be knowledgeable, helpful and friendly. The day that I finalized the deal was pretty busy and the staff ( Jim, Steve Mello and Kevin Barry) went out of their way to be accommodating to me and the other clients there. I have previously been here for some minor service with my 1st CTS and was more than pleased with the service staff and the service itself. On top of this experience I love the CTS, my old one and the new one. I would highly recommend the dealership and the Cadillac CTS. It ain't your fathers Cady!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Peter, for taking the time to share your recent experience. Jim, Steve and Kevin are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Neil Ferreira, General Manager
Amazing Experience
The experience that I have had with Herb Chambers Cadillac has been a pleasure from the beginning. My sales rep George Belovitch was extremely helpful in the decision making process. His knowledge of all the Cadillac models made it easy for me to find the perfect car for me. He spent the time I needed to make sure I was comfortable using all the great options my CTS Coupe offers. The great service didn't stop after the sale. I call or text George when I want to bring my car in for service and he sets up the appointment for me and AJ takes great care of my car. I recommend George and Herb Chambers Cadillac of Warwick if you want to be treated like family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for taking the time to share your positive experience with us. I'm so glad to know that George and AJ's efforts made the difference in your car buying experience. They are valuable team members, indeed. We thank you for your business and look forward to working with you again in the future. Happy New Year! Neil Ferreira, General Manager
Best customer service
I have to say that going to Cadillac Herb Chambers gave me a new perspective of what a business is all about. The great customer service I received from Roberto De La Rosa was expectacular. He was professional, thoughtful, caring, and most of all looked out for my best interest. Thank you for your service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Roberto was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Neil Ferreira, General Manager
Happy Consumer
In the beginning, I was very nervous with having to buy another vehicle. But after attending Herb Chambers, Cadillac and speaking with Roberto De La Rosa, he made the whole transition much easier and comforting. Not only did he make it easy, but has treated me with the upmost respect. He listened to all of my needs and wants. Roberto is the only person I will deal with, as he treated me like family. He was very attentive and most importantly, extremely knowledgeable.. I would definitely come back when it's time to purchase my daughter's first vehicle. And will most definitely refer him to friends and family..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm so happy to know that Roberto's efforts made the difference with your car buying experience. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Happy New Year! Neil Ferreira, General Manager
Great buying experience!!!
Thank you Mario, Jef and Paul. It was the best buying experience ever. You?re professional, knowledgeable, and super easy to do business with. I never thought a car buying experience can be so comfortable and pleasant. You made it happen! I will always pass along your names to all my friends as the best ?Car Guys? in New England. Once again Thank you to all at Herb Chambers Cadillac! Sincerely, Peter
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Peter, for your kind words and for taking the time to share your positive experience with us. I'm so glad to know that Paul, Jeff and Mario's efforts made the difference in your car buying experience. They are valuable team members, indeed. We thank you for your business and look forward to working with you again in the future. Happy New Year! Neil Ferreira, General Manager
Herb Chambers one word, OUTSTANDING!!!!!!
Everyone is very personable and they really care about you and your vehicle. They all want your visit to be a pleasurable ones and they do what it takes to make it pleasurable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We appreciate your recommendation and please feel free to reach out with any questions or future auto needs as we are always here to help. Happy New Year! Neil Ferreira, General Manager
Mario Sanchez went above and beyond with customer
Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking for a used car and ended up with a new 2014 CTS. Everyone was very friendly and helpful. You have a great salesman in Mario Sanchez.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Jane, for this wonderful feedback and for choosing us for your automotive needs. It's a pleasure to learn that Mario was able to assist you and make sure you had a pleasant experience. We appreciate your recommendation and please feel free to reach out with any questions or future auto needs as we are always here to help. Happy New Year! Neil Ferreira, General Manager
Mario Sanchez - great customer service
Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking for a used car and ended up with a new 2014 CTS. Everyone was very friendly and helpful. You have a great salesman in Mario Sanchez.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jane, for taking time out of your day to write this review. We appreciate the kind words and we are excited to have you as part of the Herb Chambers family! Mario, Jackie and Victoria are valued members of the team and I'm happy to hear that they took such good care of you. Please let us know if there is anything else we can help with. Happy New Year! Neil Ferreira, General Manager