Reviews
Great Experience
Chris Desir and Mike Martucci did a phenomenal job. Car buying can be stressful but these guys made it fun. I’ll be sure to pass along Chris’ and Mike’s info.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Royce, We will be sure to pass your kind words along to Mike and Chris. We appreciate you taking the time to write us this review and we look forward to working with you in the future. Enjoy your new car!
First time car buyer
As the parent of a 16 year old purchasing their first car, we were incredibly fortunate to have been teamed up with Alex. He immediately understood the importance of managing our daughter’s expectations while respectfully responding to her wants. Meanwhile, Alex made sure he didn’t oversell a vehicle with bells and whistles we didn’t need. He truly was looking out for all of our best interest. NOW - we just bought her second car and had an equally if not more amazing experience. He treated her like an adult, again managing her wants and expectations to balance our willingness to pay. I wish our experience was video taped because I cannot fully explain how incredible of a buying experience we had with Alex - BOTH times.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kari, Thank you so much for taking the time to write this kind review. At Jim Ellis, we strive to treat all of our customers like family and we are thankful you let us be a part of yours. We look forward to working with you in the future and we will be sure to share your positive feedback with Alex. Have an awesome day!
Great experience! No pressure test drive!
Trey and Mike provided excellent, no- pressure service as I considered purchasing my third Volkswagen. Their prices are reasonable and are willing to go to great lengths to find the VW that best suits my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brain, Thank you so much for taking the time to write us this positive review. We are glad we could make you feel as comfortable as possible and listen to your needs. We look forward to working with you in the future. Have a great day!
Go see Rose!!!
Rose was amazing!!! If I keep my VW it is because of the service and care that I received from this location. I have been having issues with my car since I purchased it but this location made me feel as if they care!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rekente, We promise to treat you like family here at Jim Ellis and it is so great to hear that you have had such an awesome experience in our service department. We truly do care about each and every one of our customers and we are so glad that Rose took good care of you and your car. We look forward to working with you in the future. Thank you for taking the time to write this kind review. Have a great day!
longgene4665@comcast.net
Fast, courteous and thorough service from the Jim Ellis team! As always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eugene, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Volkswagen - Atlanta! We look forward to seeing you again soon. Have a great day!
Jimmy Yim
Jim Ellis VW is amazing. Jimmy Yim was super knowledgeable and very helpful when buying a new car. I am very excited for my new VW
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jimmy, your positive review means a lot to us and we?re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!
Really supporty
Seth and Rose are all pretty nice and friendly. They offered a lot of extra help when I was there I would recommend them for whoever wants to get his/ her car done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Frank, Thank you for taking the time to give us this positive feedback. Your recommendation means a lot to us and we look forward to working with you in the future. Have a great day!
Supreme Service
You can't beat the care and service provided by the Jim Ellis VW team! They treat you like they hope to be treated. We'll definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Theresa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Volkswagen - Atlanta. If you're ever in need of more help, please let us know! Take care!
Great Service
Rose was extremely helpful and kind throughout the service process. When the car needed significant work done she was genuinely concerned about helping us get the price of work reduced and communicated well during the process. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments keep us motivated and working hard for all our guests, Quentin! Your recommendation means so much to us and we're so happy to have earned it. Please reach out to us if there is anything else we can do for you! We hope you have a great day!
Excellent service
I can't say enough about the awesome service I received. Everyone was curteous & pleasant. They even used their curtesy shuttle service although it was Sat. I dropped of my car, went to Walmart, & then came back & picked up my car. The time was within the time frame they said. The icing on the cake was the lightly washed my car! I can't say enough good things especially about Rose.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Volkswagen - Atlanta. Please let us know if there is ever anything else we can do for you! Safe travels!