AutoNation Chevrolet Laurel

Excellent service and customer service. The salesperson helped me find the car I really wanted. I am very happy with the service.

Good customer service and everyone working together to help me through the process of buying my first new car.

Technician was excellent. Paid special attention to my requested service needs. Provided nessary future service information.

This place was a waste of time got me 2hours away after knowing all my information said I can trade my car in for another I told him everything over the phone I have the messages to prove it being tho they knew all my information and decided to run my credit already knowing I was not leaving with a car cause they said my car was to old when I told the year of the car before even coming all this way. To top it off they said my car was worth 200 dollars when there website says it was worth more and they had me bring in all my receipts the title the registration and my license just not to help me a complete waste of time

Talk about worst service. I’m getting lawyers involved. I bought a 2017 gmc acadia slt March 1st and instantly had problems with it so i told them about it a day or two after having it. I could only get it back to them the next week. There are two electrical parts that need to be replaced and they wanted me to pay almost $2000 for it. I expressed I JUST bought the car and shouldn’t be responsible for this and i can’t afford this. My sales Rep Farid was not helpful at all and didn’t care. He hardly looked at me. He kept telling me to go to service and service kept telling me to go back to sales. i’m 22 years old i don’t make that much money and i had to take out a loan for the car to begin with. They instead did “updates and they all said they couldn’t find the problems and that they fixed it. fast forward two weeks I drove to work fine and go back for lunch, the ENTIRE system started glitching. anything that lights it was flashing and then the car just died. at first when it wasn’t turning on my boss tried to jump the battery for me but it didn’t work and the whole car died. Each time i spoke with Farid he was completely disrespectful and dismissive. He told me to call my insurance to have it towed. He just told me what to do and pretty much said i’m on my own. He didn’t care to help me at all and hardly talked to me. no one is calling me and updating me. They have now had the car AGAIN since 4/11 it’s now 4/17 no one has an update for me. It’s just overall horrible service. i will be calling my attorney and Autonation Corporate.

Easy to schedule first oil change over the phone. Quick and streamlined service when arrived at service department. Water machine was broken in waiting room but had coffee and hot chocolate available. Kid friendly with toys, books and kid sized tables.

We bought a brand new deisel truck from them at the end of 2023. The truck has been nothing but a problem from the beginning. It had a major exhaust leak that was literally pushing exhaust into the cab and they were so incompetent that there mechanic informed me that "gas engines don't have exhaust problems" and then sent me, with my 2 little kids back over the road with a cab full of exhaust because they "couldn't find the problem." I different dealerships found the problem and fixed it in under an hour. The truck has continued to have many minor issues, culminating with the truck shutting the breaks off WHILE I WAS DRIVING. We were very fortunate that we did not get hit and weren't going very fast when it happened. I want them to take the truck back as I do NOT feel safe putting myself behind that wheel much less my two little kids knowing that, at any minute, the truck can just randomly disable the breaks for no appearant reason. We went to speak to the general manager and he informed us there was nothing he could do for us (more lies as determined by Chevy corperate) and gave us the customer service number to them. They have had the truck for WEEKS now and it still isn't fixed. I would strongly caution anyone from buying from this dealership or having vehicles worked on by them.

Very pleased with transaction. Negotiated sale pricing before hand via email. When arrived truck was ready. We decided to change to a different vehicle and they flexed with the change. Honored the negotiated deal without question. Open item was appraisal of our trade. Appraised value was at the upper end of my expectations. Arranged the financing I requested. Process took a little more time than originally expected, largely from the vehicle change required detailing a different vehicle than they had prepared. All went smoothly, professionally and as well or better than any purchase I have gone through. Very pleased with process, handling and results.

After going to 3 different dealerships Autonation Chevrolet Laurel made me feel completely comfortable. I knew exactly what I wanted and they made that happen for me, laying out all the numbers so there were no surprises. I got my dream car and a great car buying experience.

They were able to help us view the car we wanted and answer questions. They were very helpful in the process to buy the car