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Bob Allen Motor Mall

(793 reviews)
Visit Bob Allen Motor Mall
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 815-1808 (877) 815-1808
Used (859) 965-9240 (859) 965-9240
Service (888) 638-7764 (888) 638-7764

Reviews

(793 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Allen Motor Mall from DealerRater.

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The dealership you have been looking for.

Always good service. Very nice sales people. Decent deals on vehicles. I always buy Nissan. The Nissan sales team always takes care of us on car deals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your five star review, Michael! We appreciate your kind words. Regards, John Welsh - General Manager - (888) 309-6863

overall positive experience

The service associate were very professional and nice. They explained the problem and how my warranty works. I was told the part to fix my vehicle would be in the next day. When I called to check on the status of my repairs the next day, I was told the part would take an additional two to three days to arrive.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for this glowing review of our service center, Lori! Regards, John Welsh - General Manager - (888) 309-6863

Best Salesman

I traveled over 3 hours to get my truck. The sales staff was very accommodating and answered every question I had, and even sent additional pictures to ensure I was satisfied. Jeremy Cook was my salesman and he went above and beyond in every aspect to ensure my satisfaction. This young man is the best salesman I’ve dealt with in 15 years of purchasing cars. The dealership was great, and I will be back for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're delighted to hear that the trip to our dealership was worth it, and that you enjoyed your experience with Jeremy! Regards, John Welsh - General Manager - (888) 309-6863

Great Salesman

Billy Jack is ALWAYS awesome! This is the third vehicle we have purchased from him. He makes car buying as laid back as possible. He never pressures his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your repeat business, Christy! We sincerely appreciate you leaving this awesome review and look forward to seeing you again! Regards, John Welsh - General Manager - (888) 309-6863

Efficiency of the best service for us as seniors.

Quit in and out, Pleasant service technician served us, everything all o.k. Thanks for taking excellence care of our Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for this great feedback, Terry! We can 't wait to see you again! Regards, John Welsh - General Manager - (888) 309-6863

Great service, friendly staff

Completed work to meet my schedule- explained repairs so I could easily understand what was repaired and why they were made

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Cindy! We are glad we could get your car all fixed up and back on the road. If there is anything else we can do for you please feel free to pay us another visit. Regards, John Welsh - General Manager - (888) 309-6863

Great service, i am well pleased.

Very helpful, well informed sales associates, easy to work with, made buying my car very easy. Educated me on the many functions of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for this awesome feedback, Ellen! Regards, John Welsh - General Manager - (888) 309-6863

Great people

Both professional and courteous. I thought professional and courteous pretty much set it all but they want more words so I said it again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dwayne, thank you for stopping by to leave this incredible review. Our staff prides itself on providing professional and courteous service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Best, John Welsh - General Manager - (888) 309-6863

Great service

Great as always and great place to buy a new or used car. I highly recommended this place to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your great recommendation and rating, Christopher! We look forward to working with you again! Regards, John Welsh - General Manager - (888) 309-6863

Great service!

Ethan is one of the very best! Felt very comfortable and didn't feel as if he was "pushing" for a deal. He was a pleasure to deal with. When needing another vehicle, we will definitely remember he and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, John Welsh - General Manager - (888) 309-6863