Reviews
Too many issues with service dept needs training
Able to get appointment quickly but service department needs extra training and to fix problem in 1 visit . It makes you not want to go back .
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Susan. Please feel free to contact me if you'd like to discuss your service visit further. Sincerely, John Welsh - General Manager - (888) 309-6863
It never takes long to change the oil at Bob Allen
They always do a good job changing the oil, got tires rotated this time. I noticed I am Missing one valve stem cap.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
outstanding quality
The team was amazing very knowledgeable and informative. Thier quality of customer care is outstanding. All local veterans should use thier services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your fantastic review, Tabitha! We're happy to hear that our team was knowledgeable and informative during your visit. We look forward to working with you again! Regards, John Welsh - General Manager - (888) 309-6863
Pleased with the service that I received.
I had an appointment and my car was sent to the shop as soon as I arrived and checked in. I was pleased with the service tech. as she was very quick in checking me in and showing me to the waiting room. The car was repaired in a shorter time than I had been told and this was appreciated as my wife was home with a bad migraine and I wanted to return home as soon as the car repairs were finished. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Larry! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, John Welsh - General Manager - (888) 309-6863
Nissan.
Very good , short wait , nice personnel, clean building , reasonable prices, free water, . They were very helpful in the process....the lady was easy to work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reviewing your service experience, Sue. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. If there is anything more that we can do please come back and see us again. Sincerely, John Welsh - General Manager - (888) 309-6863
Great service and even better employees!
Always impeccable service! Wonderful employees. I always feel so well taken care of. I would highly recommend Bob Allen Motor Mall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave this review, Crystal. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best regards, John Welsh - General Manager - (888) 309-6863
great service
the customer service was awesome, the coffee was not. they explained everything that needed to be done. and it was done right
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Louis and thanks for the great feedback! Customer service is our highest priority so it is so great to hear that we are doing our job! We look forward to seeing you again! Best, John Welsh - General Manager - (888) 309-6863
Great service and friendly staff
Close to home and very friendly staff . Car was ready at the time they told me it would be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you so very much for taking the time to leave us such a pleasant review. I'm glad that you were taken care of by our friendly staff with 100% customer satisfaction. Please do not hesitate to reach out to us with any of your automotive needs. Best, John Welsh - General Manager - (888) 309-6863
Airbags
Excellent work. I am thinking bout buying a SUV from u guys. We were very happy with the work u did for me changing out the airbags.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betsey, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Bob Allen Motor Mall. If there is anything more that we can do, please come back and see us again. Take care! Best, John Welsh - General Manager - (888) 309-6863
Great service and sales teams
Sales people are knowledgeable and very helpful at staying within budget. They don't harass you or push you into something that you aren't there for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, John Welsh - General Manager - (888) 309-6863