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Bob Allen Motor Mall

(793 reviews)
Visit Bob Allen Motor Mall
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 815-1808 (877) 815-1808
Used (859) 965-9240 (859) 965-9240
Service (888) 638-7764 (888) 638-7764

Reviews

(793 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Allen Motor Mall from DealerRater.

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Bob Allen great

Friendly quick great definitely worth the drive Have been made to feel like family definitely recommend doesn't just do things recommends and you are given choice if you want to do them Wonderful place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Billie, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. Thank you for your recommendations. Sincerely, John Welsh - General Manager - (888) 309-6863

great service

The all around service was good and I'm glad that Bob allan dealership helped me in buying my new Nissan sentry. I really like my car. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, John Welsh - General Manager - (888) 309-6863

Great service clean facilities

Over all very pleased with the service i received a loaner would of been great i wouldn't have to sit there and be board but it was ok i talked to mack carter really cool guy and i sit down and watched some gun smoke Lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Larry, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Bob Allen Motor Mall. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, John Welsh - General Manager - (888) 309-6863

Great service

Everyone is super friendly and very helpful! They really care about the customer and what the customer wants and they like to make sure when the customer leaves they are happy Nick was awesome at listening to what I needed and was able to help out great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Nick and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Sincerely, John Welsh - General Manager - (888) 309-6863

Best dealership around!

Dale was easy to deal with, didn?t have to do the whole song and dance with negotiating and price. Dale understood we drove over two hours, and our time was just as valuable to him as it is to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review and for driving to Bob Allen Motor Mall from quite a distance to do your business. Dale is a vital member of our team and he will be grateful to read the nice comments you left him. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, John Welsh - General Manager - (888) 309-6863

Good Service

Friendly Staff, the service writer always takes care of us. He knows exactly how we want our car treated. The car wash after is a nice touch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Bob Allen Motor Mall for your automotive needs. Sincerely, John Welsh - General Manager - (888) 309-6863

great sales experience

Mike Wright the salesman did a great job selling me the truck. The buying process was quick and easy. They had inventory available with many different models to compare.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Daniel, we appreciate you taking the time to leave us a great review! We are pleased to hear Mike did a great job in assisting you in your purchase. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Welsh - General Manager - (888) 309-6863

Best salesman around

Really nice wouldn't go no place else no need to best deals best prices friendly and nice salesman and workers and clean show room

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marshall, thank you for the feedback! We are happy to hear of your positive experience at Bob Allen Motor Mall, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, John Welsh - General Manager - (888) 309-6863

Motor light service

The mechanics coming to me and apologized to me for having to bring my truck up there three times to get it fix.And the red headed guy and the service desk was also really nice to me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anthony, we appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, John Welsh - General Manager - (888) 309-6863

Excellent service dept

Service dept accommodating, professional and effecient explaining action taken on complaint and instructions if additional followup service should be required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Allen Motor Mall, we value our customers and we look forward to seeing you down the road. Sincerely, John Welsh - General Manager - (888) 309-6863 Christian Rey