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Bob Allen Motor Mall

(825 reviews)
Visit Bob Allen Motor Mall
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 815-1808 (877) 815-1808
Used (859) 965-9240 (859) 965-9240
Service (888) 638-7764 (888) 638-7764

Reviews

(825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Allen Motor Mall from DealerRater.

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RAM 1500 Lowest price BOB ALLEN

great deal on Ram 1500, prices lower than any of the other dealers witn in 300 miles in Ky

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Dissapointed

I called and asked if they still had a particular vehicle and wanted to know if I could see it since I was driving all the way from Versailles (35 miles). When I arrived they said it was with another customer on a test drive. Then after ten minutes of waiting, I was told that it was actually in the shop and that I could come back when it was ready. They didn't seem sorry at all that I had wasted my time and gas to come look at a vehicle that wasn't available to look at. I definitely won't be doing business with Bob Allen.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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This is the 6th vehicle I have purchased via the internet...

This is the 6th vehicle I have purchased via the internet and by far this was the easiest transaction I have ever had! Great internet and email communication. Gave me the exact amount of what was negotiated by email and even sweetened the pot once I got to the store. I will be making my next purchase with Bob Allen Auto Mall!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The experience that I had at this dealership was great. I...

The experience that I had at this dealership was great. I purchased a new Nissan car and got the best price for miles around. The next car purchase that I make will be with the guys at Bob Allen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We were on vacation when a check engine light came on. ...

We were on vacation when a check engine light came on. They worked on it for 2 days and then claimed the injectors needed cleaning. They said injectors were not covered under GM warranty (a lie). They made us pay to get our van back. When I got home, the local dealer fixed it very quickly (had nothing to do with injectors..). With help from my dealer, I was able to get GM to refund the money that I paid to Bob Allen's rip off joint. These guys are liers and crooks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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