Hoffman Audi of East Hartford

I took my car for service and will be back. They exceeded my expectations. Everyone that I encountered was easy to deal with and friendly. Rocky took the time to explain everything.

Not happy with my experience at all. I was happy to find a beautiful used BMW X5 on their lot and chose theirs over one at the BMW dealer because of how mint the condition was. I moved forward with the deal and when I came to pick it up, there was a huge scratch down to the metal in one of the doors not there before. To paint that would cost me an arm and a leg and all they’ve offered is to spot treat it which will look terrible considering the size and depth of the scratch. They also racked on an extra 3% from the verbal interest rate I was given in the contract which I didn’t notice until I got home (my fault for trusting the verbal agreement and not looking). Ripped me off with GAP insurance, told me for a fee they could remove the ball from my hitch of the vehicle I traded (literally a pin that’s removed and that’s it). And to top it all off, my license is suspended thanks to them not getting the registration sent to me in fair time. I’ve had their dealer tag since the day before Thanksgiving! Let me tell you how inconvenient it is to have a suspended license with my daughter, a 1.5 year old in my care full time. The lack of communication and urgency on their end is unreal! Not a happy customer. Still waiting!!!!!

We stopped by to look at a certified pre-owned 2019 Q5. Drove several and bought a new 2019 Q5. We never intended on buying a car that day, but we’re so impressed with car, the professionalism of our salesman Alfonso, who strove to get us the best vehicle and at the best price that we purchased it! Very courteous and patient! Thank you!!

Expertise in what they do, customer service, maintain and repair Audis! Well trained staff, courteous and follow through. I drive 45 minutes (including driving past a local dealership) to service my car with Hoffman

Was able to accommodate over the weekend easily through website. Was able fix recall and detail car for free in under an hour. Was very convenient.

Best Service Department and outstanding Service Consultants from greeting you upon arrival to status updates on your vehicle! I've dealt with 2 Service personnel and both have far surpassed my expectations as a Customer.

I love my Audi and am not looking to buy another one soon, but when I do I will buy one from Hoffman again. Every experience I’ve had with them has been positive, from the initial purchase to each service appointment.

I am confused when reading the poor reviews. Sly Evens and Josh Gomes went completely out of their way to be sure my wife and I had an amazing experience. We purchased the exact vehicle we were looking for at a very fair price. After the sale was completed their professionalism continued as I had a few requests that they took care of when they really didn’t have to. We will certainly recommend this dealership and especially the gentleman that we worked with to anyone.

Buying or leasing from Hoffman Audi truly feels like becoming part of a family. You are treated like a client but also like a family member in the sense of how the staff caters to you individually.

Worked with Mike Defeonzo. He listened when he should have listened, understood what was important to me, spoke only when he had something to say that was helpful to me and ultimately put together a really strong deal on a Q5 that not only was financially attractive but also made turning in my leased vehicle several months early an easy thing. A great car buying experience!!