Hoffman Audi of East Hartford

Sylvester was the best salesperson we ever dealt with. There was no BS, gave us a great price and we didn’t have to sit through meaningless chit chat!

Apparently no one knows what they are doing. We purchased a used vehicle that had locking wheel.locks and because they didn't have the key they removed them and did not replace, which they should be. They came back with a high interest rate and ended up matching the rate we got from another bank. Shop around you don't have to accept what they offer. We also told them no vehicle etching and the tried to charge us for that too. Never again. My guess is we would have been treated better if we bought new.

Went to a few dealerships looking at different cars was a Lexus owner ..Alonso sold us Audi. He gave us best price and really knew the car well great job Alfonso..

Alex Serrano went above and beyond to make sure my servicing for my vehicle went smoothly! Great customer service, will definitely be returning. Thanks Alex!

Quick repair work done right. Every time. Shuttle service very helpful. Beautiful new showroom. Repairs done quickly and correctly. Good communication between customer service and car owner.

I was given an estimate if $2200 to fix my vehicle, $200 for one oil leak and $2000 for the second. Had them fix the smaller leak then brought it to another place who specializes in foreign cars who told me not only was the leak Hoffman fixed still leaking, there was not another leak so no need to spend $2000. Beware, poor service and deceitful!! Running perfectly now.

Bought a CPO Audi SUV. Put a deposit after test drive to hold the car. They had to fix an item to comply govt recall, so not my fault that it took me few days to finalize the sale! They claimed that my verbal interest meant buying an overpriced clear coat on the car, although I told them not to apply that few days before the final sale! Josh Gomes and Alfonso manipulated me and lied on my face and Gomes even threatened me that I could loose my deposit if I don’t buy the car! Then he promised to mail a partial credit for the clear coat in mail which I never received. He must have pocketed that himself. Oh, wait! Tried to contact and left 3 messages for his boss, Zach, thinking he would care about unhappy new customer. Oh, please, not these guys! They don’t give a xxxx about customer satisfaction. Absolutely mind boggling! Believe me, don’t be fooled by these actors, they will lie on your face and screw you. Never ever will I deal with them again.

Had car in for recall work. They were quick and took care of what was needed. I would use them again. This is a good service group for Audi.

Mike in the Service Department renewed my good and trustworthy feelings about Hoffman Audi. He was very professional and knowledgeable and I left the establishment feeling like I am a valuable customer to Hoffman Audi.

I'm from NY, drove 110+ miles (each way) to check/test drive a 2016 Certified Pre-owned Q5 on Saturday morning, April 13, 2019. SALES: We were greeted by salesperson Mr. Pat Kopecki; we test drove vehicle & agreed on a final price. Have nothing but good to say about Mr, Kopecki; he was friendly, easy going to negotiate with & helpful. When we agreed on final selling price, I asked them if they could include as part of the deal some car accessories (hats, keychains, shirts), which they agreed to (Mr, Kopecki & his sales manager, Peter Helou). It's been 3+ months since I bought the vehicle & still have not received these accessories we agreed to on 4/13/19. I have called Mr. Helou numerous times & he has promised he will send the accessories but none has come. Last time I called Mr. Helou was 5/31/19. I also emailed Mr. Zach Hoffman (dealer owner/manager) on 5/1/2019 but he never replied back. I will update this review every month to let you know if anything changes but I doubt it will. ADVISE TO PROSPECTIVE BUYERS AT THIS DEALER: any negotiations you make with them, ask them to put in writing. If they promise to give you extras at a later date, they will never send them & they will not honor what you negotiate with them in good faith. FINANCE: After we agreed on final price with salesperson, we then headed to Finance consultant, Mr. Drew White. I was asked to sign few paperwork but I questioned one where it had a specific rate & specific bank, which we had not spoken about or agreed upon. When I questioned Mr. White about the specific rate and bank, he mentioned that's what they were giving me to finance the vehicle. But it was a higher rate from a different bank from the bank I was pre-approved for. If I had not read the paper & just signed it, I would have been deceived. The finance consultant/manager should never dictate/force a buyer to agree on their terms. ADVISE TO BUYERS: always come with a pre-approved rate from your preferred bank. Dealers are always looking to give you the higher APR%. After back & forth with Mr. White, we agreed with their preferred bank but at a lower rate (slight lower %). I was ready to back out of the deal even if it meant driving back to NY without the Q5. UPDATE: Mr. Kopecki no longer works at this Audi dealer. Mr. Helou never called me from last time we spoke when he said he would call me back with tracking # of the shipped accessories.