Apple Ford Lincoln

The service they did on my Ford Escape was Excellent. The service people are very friendly and do great work. I would recommend Apple Ford to my family and friends.

The Customer For Life program is the BEST I’ve ever seen at any dealership. You never pay for oil changes, wheel alignments and other maintenance work within the program. EVER! It’s the best deal! I won’t buy a vehicle anywhere else.

Great customer service. No delays when I got there for my appointment (oil change/service). My car was ready in the amount of time they stated. With this Covid period, I could see they were using their safety precautions in the facility and in my vehicle.

I love Apple Ford we have purchased 9 Mustangs and 2 other vehicles from them. I get excellent service from the sales team to the service team. I wouldn’t go anywhere else.

We were taken care of with courtesy and expediency. We were kept up-to-date on where the service was via text messages. Service at this location is very good.

Darion was a wonderful. He communicated well and made sure my issues were resolved. Appreciated the friendly service. I would recommend Apple Ford to my friends.

Good service and repair. The free oil changes are great. They do their best to get you in and out as fast as possible. I recommend.

After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford.

David provided excellent detailed feedback while performing routine maintenance on my car. He explained the additional repairs and advised where they could be completed since he does not repair tires. I would highly recommend him.

Regular maintenance with car wash. Noted that car had recall and they had parts to install. Had new battery installed too. Took about 1:45 for every thing. Very pleased!