Reviews
Believer
True professionals who delivered on every point. Integrity is a word not often heard when referring to automotive dealerships but it’s what I experienced at every point in the process. I am now a true believer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bad customer service
Gave me the wrong bill and the wrong key to my car had to go back and get the correct bill and key asked beforehand to wash and detailed my car which wasn’t done and my car sat in the parking lot unlocked
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! I am terribly sorry to hear that your experience was not up to your expectations and we missed some items. We would love to speak with you further regarding your visit. Would you please call Randy Dismang at 615-921-2121 at your earliest convenience?
Great Dealership!
Purchased a new Mazda from Norton and couldn’t be happier with the buying process. Ask for Ty very knowledgeable, professional, and friends through this whole process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great first time!
I am a first time car buyer and to say I am happy is an understatement. Ty Johnson and hush team lead, Ben were super! I felt taken care of and well informed as well. I am so excited with my new purchase and cannot wait to be a lifelong Mazda customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership!!!
Excellent people working at Nelson Mazda. Made my buying experience the best I've ever had. Wife says this is the only dealer and service department she will use from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great work
Great work. Beautiful new building. Chairs are comfy. Wifi is great. Coffee, water, snacks are complimentary. They send videos via text so you can see what is going on. All workers that I've interacted with are helpful and positive. The music selection in the waiting room needs help; not inclusive for all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really happy with Nelson Mazda
Bought a used car from them and there was a problem with the rear hatch. They fixed it in a timely manner and my problem is solved. Also had them replace a headlight bulb. Did a great job. Am happy with my car and Nelson Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy peasy
Went in for a minor recall notice. They covered it and another upcoming issue. All fluids topped off, inflation checked and a wash. Out the door in 40 mins. Zero charges!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying used car
Very simple process. Omar was great. Very satisfied with trade in value for our car. It was nice to not have a car salesman try to sell me things I didn’t need, like warranties or other protection plans.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Routine Maintenance Service
Nelson Mazda is always professional, courteous, and thorough. Their waiting room provides a pleasant atmosphere and all of their associates are kind and helpful. Love my Mazda experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair