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Nelson Mazda Murfreesboro

(1,315 reviews)
Visit Nelson Mazda Murfreesboro
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 259-2126 (877) 259-2126
Used (877) 298-6164 (877) 298-6164
Service (866) 901-4243 (866) 901-4243

Reviews

(1,315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.

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Believer

True professionals who delivered on every point. Integrity is a word not often heard when referring to automotive dealerships but it’s what I experienced at every point in the process. I am now a true believer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bad customer service

Gave me the wrong bill and the wrong key to my car had to go back and get the correct bill and key asked beforehand to wash and detailed my car which wasn’t done and my car sat in the parking lot unlocked

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello! I am terribly sorry to hear that your experience was not up to your expectations and we missed some items. We would love to speak with you further regarding your visit. Would you please call Randy Dismang at 615-921-2121 at your earliest convenience?

Great Dealership!

Purchased a new Mazda from Norton and couldn’t be happier with the buying process. Ask for Ty very knowledgeable, professional, and friends through this whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great first time!

I am a first time car buyer and to say I am happy is an understatement. Ty Johnson and hush team lead, Ben were super! I felt taken care of and well informed as well. I am so excited with my new purchase and cannot wait to be a lifelong Mazda customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership!!!

Excellent people working at Nelson Mazda. Made my buying experience the best I've ever had. Wife says this is the only dealer and service department she will use from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great work

Great work. Beautiful new building. Chairs are comfy. Wifi is great. Coffee, water, snacks are complimentary. They send videos via text so you can see what is going on. All workers that I've interacted with are helpful and positive. The music selection in the waiting room needs help; not inclusive for all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Really happy with Nelson Mazda

Bought a used car from them and there was a problem with the rear hatch. They fixed it in a timely manner and my problem is solved. Also had them replace a headlight bulb. Did a great job. Am happy with my car and Nelson Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy peasy

Went in for a minor recall notice. They covered it and another upcoming issue. All fluids topped off, inflation checked and a wash. Out the door in 40 mins. Zero charges!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying used car

Very simple process. Omar was great. Very satisfied with trade in value for our car. It was nice to not have a car salesman try to sell me things I didn’t need, like warranties or other protection plans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Routine Maintenance Service

Nelson Mazda is always professional, courteous, and thorough. Their waiting room provides a pleasant atmosphere and all of their associates are kind and helpful. Love my Mazda experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.