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Nelson Mazda Murfreesboro

(1,314 reviews)
Visit Nelson Mazda Murfreesboro
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 259-2126 (877) 259-2126
Used (877) 298-6164 (877) 298-6164
Service (866) 901-4243 (866) 901-4243

Reviews

(1,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.

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Nelson Mazda took amazing care of me

I really enjoyed my whole experience in leasing a car! Everyone I interacted with was kind, patient and helpful. I wasn’t sure about trading in my first ever car (bought it in high school) but Liz and the team were very understanding and never pushy. I didn’t feel pressured into anything which is a BIG win in my book. My boyfriend has been a loyal Mazda customer for years and It is largely because of this dealership! Nelson Mazda truly cares about taking care of its customers and will work with you to get the best deal on a new vehicle! 10/10 would recommend!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic

After almost a year of having my check engine light on from a used car I bought, they figured out the problem and fixed it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New Purchase

Great dealership! Friendly staff. Had a great purchasing experience. Jeremy and the staff went above and beyond what was expected. Definitely a great dealership and staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

10 outta 10 raccoons

Everyone i talked to was super nice and helpful. Especially Ben and Sean Turner. I didn’t feel like i was selling my soul for a vehicle. I feel like they were fair and trusting, kind and knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome!

Tommy was very patient, friendly, and helpful when it came to helping me find the right car that fit my needs and wants. I ended up buying a 2019 Mazda CX-5. I have had it for 5 days now, and I absolutely love it. Great size, beautiful car, and for a great price! Adam helped with my trade in and also got my interest rate lowered. My overall experience was enjoyable, but most importantly I never felt rushed or like I had to go home with a car that day. I would most definitely recommend them to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nelson Mazda

Service was done quickly but thoroughly. Loved receiving a video of the inspection. Waiting area is nice, appreciated free snacks and drinks. Staff was friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Refreshing and Fun

Love the way the company values shine through the details of the experience. Start to finish was professional, polished, and passionate about excellence. Truly appreciated all the time and patience the team put into getting to know us and helping us find something that was truly perfect for us. Thank you team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Joseph Leming and Ben M

They were really great , they were very helpful . I would definitely recommend them for anyone looking for pursing a new vehicle . Great work Guys . Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Extremely Satisfied

From the time I stepped into the showroom, Elijah Taylor and Randy Dismang were friendly, approachable and most importantly, NOT pushy. Randy spent an entire afternoon listening to my needs and making recommendations that would be a good fit for my purpose. As Randy was leaving on vacation the next day, Elijah continued to follow-up with me with any additional questions I had. Once finalizing my decision, Ben M. assisted me with the entire financing process of the car; answered any questions I had and explained everything in detail. All 3 individuals exuded the highest level of customer service, patience, and respect. They are true assets to the Nelson Mazda family. Karen H.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

Great service & helpful technicians. They break down the pricing & send videos of the maintenance which is helpful. They also ask for approval of more expensive service before doing it in a text so you’re informed the whole time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.