Reviews
Good service
Great service & helpful technicians. They break down the pricing & send videos of the maintenance which is helpful. They also ask for approval of more expensive service before doing it in a text so you’re informed the whole time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Family Tradition
Lonnie keeps me and my family coming back despite pricey service. My father and I have been a customer of his for almost a decade. He treats us like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AMAZING
These people are so helpful and friendly, I really appreciate there hard work. They are so trustworthy. Thanks for being amazing. Love you guys all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
recalls on air bags
great service and friendly people they took care of us thank you loaned us a car so we did not have to wait for the service to be done then they called to let us know when to pick our car up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Comparatively a decent dealership with rarely offered bonuse
Been to a few better dealerships and many more far worse. Although within a reasonable driving distance of murfreesboro this is the best dealership I was able to find without having to drive hours away. If buying used like most other dealerships they won't go out of their way to point out defects. I recommend fully inspecting any used vehicle before buying to ensure a fair deal. My favorite feature of this dealership is their limited basics warranty which allowed me to get a free battery replacement a few days after buying the car and it failing to start. Their partnership with Capital One auto finance also made buying a car from here possible for me. If bought another used car here I would be sure to buy one of their certified pre-owned Mazda models.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
No pressure
I’ve always dreaded looking at cars, because of pushy sales people trying to get me to buy something I didn’t want. They are non-commission, so they are not pushy at all. Joseph helped me and I couldn’t thank him enough, because I am very indecisive and he was very patient and didn’t rush me with making a decision. The finance team thoroughly explained everything in lamen’s terms to me so I knew what I was signing before I signed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic experience!
This was by far the easiest and most pleasurable experience buying a car ever. The sales staff and management were both no pressure whatsoever. Thank you for caring about our needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mazda3
I am very happy with my new car and my family happy too. I will let them know my friends, if they need to buy a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEST CAR BUYING EXPERIENCE EVER!!
Buying my car from Nelson Mazda in Murfreesboro was the best decision I could've made. What made it extra special was the people I worked with, especially Bill Watson. Bill was professional, informative, and friendly. When I bought the car, he even delivered it to my house, AFTER HOURS. Bill made me feel welcome, respected, and comfortable from my test drive to signing the deal. I've never experienced customer service on such an outstanding level in my life. I would HIGHLY recommend Bill to anyone visiting Nelson Mazda, you won't regret it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quality of service
Exceptional service very courteous excellent maintenance technicians and a very nice automobile Studio keeps a customer coming back time and time again Very good sales department as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair