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Nelson Mazda Murfreesboro

(1,314 reviews)
Visit Nelson Mazda Murfreesboro
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 259-2126 (877) 259-2126
Used (877) 298-6164 (877) 298-6164
Service (866) 901-4243 (866) 901-4243

Reviews

(1,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.

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Friendly staff and wonderful service.

We really felt like they worked hard to get us the best deal possible for a car. We walked in thinking we will probably have to come back another time to get a car due to our credit, but Trey and Bill really worked with us to go a fantastic car. We will never go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No pressure, helping

You walk in and feel like you’re special. Everyone you meet wants to help. You get personal service from an appointee from the phone call made the day before saying that you were going to be there. We had specific requests towards being able to purchase a car. NO pressure at all, but Willing to Help get what you wanted. At finance time, a mistake was made on the website and to compensate us we were given a large discount on the mistake. What a Blessing God provided through my son and the people working there. Thanks 🙏🏼

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Headlight

I recommend Nelson Mazda to everyone. I am always greeted with a friendly smile and treated as a “person” not just someone who came in. Allen was great explaining the work on my Mazda 3 and let me know how it was going. I truly feel appreciated there. Keep up the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome people

Always do what they say very friendly and helpful will let you know if something needs attention great saleman under great management the best people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience in Purchase of New Vehicle

Our experience at Nelson Mazada starting with our saleman Tommy Duncan and moving through to finance and service department was a very positive experience for Wanda and I.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Walking the extra mile.

Sales men in Murfreesboro's Mazda dealership always walk the extra mile for their customers, especially Tom Chanthavong! I had a problem with my health yesterday, and Tom walked the extra mile for me when he helped finish my car paperwork and I really appreciate everything everyone there has done for me and for taking the time to help and make sure that all my problems are solved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great service

Zach in service was awesome and is always vey helpful! he is quick to help customers and seems to always be in a good mood treating me like a close friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best car buying experience ever !!

Best car buying experience ever. Went to only test drive car and actually ended up buying the car the same nite! Did not have any issues what so ever and was always kept informed of anything I needed l.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Low pressure and comfortable atmosphere

There was low pressure by everyone that worked there. I have walked into and out of dealerships where they are too high pressure. I deal with pressure and stress with my daily job so the last thing I want when I’m not working is more stress or pressure. The atmosphere was also relaxing. With any car purchase I leave wondering did I get a good deal or not, could I have gotten something extra like a year of free oil changes etc. I had free oil changes with Toyota and forgot that’s not the case every where. That’s the only negative but that’s on me for not negotiating more. Overall would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service Dept

Work done in a timely manner. The video from the tech was awesome and informative. Zach was friendly and very professional. Wait area was comfortable with snacks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.