Nelson Mazda Murfreesboro

Was very pleased with our overall service performed on our Mazda 6. I was very impressed with the service video showing everything being done to the car. Everyone was friendly and we would recommend Nelson in the future.

3rd times a charm. Third time to buy a new vehicle from this dealership and they didn't disappoint us. Very proud of our purchase.

Nelson Mazda is great! The service is excellent. They take care of their customers. They also ensure you get the best service at the dealer.

Charlie and Jordan been very patient and understanding what I'm looking for. And helped me to get what I wanted. Beside that most of the customer service who I met very friendly. And that made my trade and shopping for my car comfortable.

The best customer service around. I highly recommend this dealership. I will bring my car back to this dealer for all service. The people in the service dept are first class.

Took car of my car , that’s is what matters to me , good job. Serviced in a timely manner and communicated when the service was complete.

I had hopes this experience would be different than every other car dealer experience but I was very disappointed. The sales manager came over and explained that the salesman doesn't get commission and they just want us to have a good experience. We found a car we wanted and the price was fair. They have no haggle pricing. Then came time to talk about our trade in. We traded in a 2009 Toyota Corolla XLE which had 181,000 miles. It certainly wasn't perfect but was in overall good condition. No body damage, no cracked glass, no torn seats or carpet stains, no mismatched wheels or tires and it ran and drove fine. The salesman came back with a print out showing that the Corolla's Kelly Blue Book trade in value was $400!!! He said they could give us more like $1500 though, both of which made me see red. I advised him that I just looked up the trade in value on KBB 2 days before & it was $2329. He said we could look it up together which we did. When he got to the condition, he said he determined it was in "Fair"condition which is the lowest rating. I advised I understood it wasn't in "Excellent" or even "Very Good" condition which are the top 2, but it was in "Good" condition which is 1 step up from "Fair". I just about lost my mind! He said he could check with the mgr. Then the salesman & mgr start heading out to the car without saying anything to me. I invited myself & went out with them. The mgr was closely inspecting everything, pulling on the edges of the bumper covers, etc. Then he was looking at the windshield seals & asked if the windshield had been replaced(as if that would decrease the value). I informed him that it had not & still had the Toyota logo in the corner. I went for a ride with the mgr who just kept blaming KBB for the low value saying they're very conservative. I kept pointing out that it was the people at the dealership who decided incorrectly that the car was in "Fair"condition, but he kept ignoring what I was saying. When we got back, he asked the typical dealer question, "What are you trying to accomplish?" I told him to just give me $2500 for the trade in & we could make a deal. He went back to his desk & came back with an offer of $2350 for the trade in saying he had to "override the system". We already had our own financing. We completed the deal, but not without having to watch their every move & call them out when they were trying to rip us off on the trade in. Makes me feel sorry for people who go there or any dealer & don't know much about cars or don't research their trade in value. Be very careful! They'll take advantage of you if you let them.

This will be my third car from this dealership! Ben and Bert were great, very helpful and always professional! Always have a great experience with every visit! Keep up the good work!

Kevin was very helpful and he made the purchase go smoothly. I left with a car that I love and he made my situation more pleasant.

From the thank you call for visiting to the following purchase there was a sense that they cared. Questions were answered, the missing owners manual packet was ordered and sent to our home, and they truly worked at making our experience memorable.