Nelson Mazda Murfreesboro

Extremely satisfied with entire experience, greeted at door within seconds of arriving. Friendly answers to all my concerns and questions regarding service recommendations. I’m impressed with the inspection video which is sent to your email within minutes, including any items beyond routine care. Informed female consumer so thanks Nelson Mazda Murfreesboro Tn. This will be my go to in the future for my 2017 Mazda CX-5. Great professional staff !!!

Mazda very respectful of my reservation time. They told me the inspection would take approximately an hour and it was under an hour. Very efficient service and knowledgeable representatives.

My visit at your Murfreesboro location was quite pleasant. I was in and out in a short time period and the customer waiting area was quite nice.

I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum when I did not wish to hear and or purchase extended warranty product. To the point of demanding why I would not listen to his whole sales pitch and confronting my spouse as to why she would not say anything. He has issues but I am choosing to give Elijah the 5 stars he deserves. The other guy is creepy and should never be left alone with customers.

Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs and concerns and provided options within our means. He understood what was important to us and what was not. By the end of the week we walked out proud owners of a new Mazda CX-5. Hands down the best experience we have ever had purchasing a car. We credit Tommy Duncan for that and would recommend anyone who is in the market for a vehicle to stop by Nelson Mazda of Murfreesboro and ask for Tommy Duncan!

Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends.

So understanding and helped in anyway he could! So patient! We were there for hours and he never seemed frustrated or impatient. Would go back strictly becuse of him.

I thought customer service was a thing of the past until I walked into Nelson Mazda in Murfreesboro. I was treated like a member of their family. Tommy Duncan was absolutely great to work with. He listened to what I wanted and got me the perfect car. Randy gave me a great deal and treated me like a king. Trey in finance also was a pleasure to work with. If you want a great car and an even better Car buying experience go to Nelson Mazda!

I was looking for a very limited and hard to find new Mazda. Tommy, and everyone at Nelson, went out of their way to find and acquire one that was in route to another dealer. This was my 3rd purchase from Nelson and I’m sure I’ll be back.

This dealership is very clean and they have a lot of vehicles to look at. They were very firm on there price even though it was a cash sale. I do understand that every business has to make their money BUT I do not believe in trying to bully or push someone to purchase a vehicle. I was told by a salesman, who knew I was doing a cash sale because I did not want to go into debt, to finance it so I could get it or to call family and friends to donate close to $1,000 dollars. The salesman’s title is a product specialist and I think this might be true only on the Mazda’s not anything else, which I get because there is an infinite number of vehicles out there. The great thing was I found something wrong with the vehicle and they fixed it before I was even thinking about purchasing it. The closing process was painless. They vehicle I purchased is in excellent condition and I feel that it will be a very reliable vehicle for years to come. After two weeks they did come down $400 from their original price.