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Nelson Mazda Murfreesboro

(1,314 reviews)
Visit Nelson Mazda Murfreesboro
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2023 state dealer award
View 7 awards
2023 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 259-2126 (877) 259-2126
Used (877) 298-6164 (877) 298-6164
Service (866) 901-4243 (866) 901-4243

Reviews

(1,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Murfreesboro from DealerRater.

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Efficient and honest.

The sales staff worked hard to find the vehicle I wanted and was very honest with the numbers and found something that worked for my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great product specialist equals repeat business!

We appreciate Tom Chanthavong, he kept up with us since our first mazda3 lease. We did business with Nelson Mazda because of him. Thanks again Tom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing Customer Service

We were in the market for a used car thanks to a car wreck. When we didn’t see anything that fit our needs we continued looking but so did our sales specialist, Tom. Out of the blue a week later we received a call and an email from Tom saying he had found something he thought we would be interested in and he was right! He took the time to listen to our needs and find exactly what would work for us. Everyone at Nelson Mazda was kind, professional and really seemed to care about our needs. I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent dealership!!

I bought a Mini Cooper at this dealership and I live in Florida. Everyone in there was really nice and helped me a lot with everything. I received my car last week and loved it, it was better than I expected. I really recommend this place to people that live there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Customer Service

Everyone here is nice and helpful. The atmosphere is pleasant, and the employees seem to really enjoy their jobs. Not your typical car salesmen; these people are on salary so there's less incentive for them to sell at the highest price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service.

The experience at this dealer ship was better than most. I felt no pressure or like I was being tricked into buying my car. Everyone here was super helpful and Joseph did an amazing job helping me purchase my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service is good

Their reaction is fast. I will not say you can get the lowest price here, but it definitely will not let you down. Highly recommendable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing

Everyone was very helpful and polite. Any question I had was answered and explained. They also made sure I wasn’t thirsty as they had beverages for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer Service ON POINT

Elijah Taylor was AMAZING to work with. I am in the hospitality industry, so I expect high levels of customer service, everyone at Nelson Mazda (especially Elijah) went WAY above and beyond. It was such a pleasant experience. I feel like I was treated fairly and got a great deal! Lisa answered my initial email contact and stayed in contact to find out what time I would be there so someone would be waiting for me. Then the manager called to see if there was anything he could do before I arrived, and again promised to have someone there waiting to help me. Then I was introduced to Elijah. He was personable, answered every question I had, and kept me company while I waited to meet with the finance people. WELL DONE!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

Tom and Steve are top notch guys. No pressure, a nice experience for a change. Highly recommended. If you are looking for a car, these are the guys to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.