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Brilliance Honda in Crystal Lake

(1,917 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 6:30am–9:00pm
Tuesday 9:00am–9:00pm 6:30am–9:00pm
Wednesday 9:00am–9:00pm 6:30am–9:00pm
Thursday 9:00am–9:00pm 6:30am–9:00pm
Friday 9:00am–9:00pm 6:30am–9:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(1,917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brilliance Honda in Crystal Lake from DealerRater.

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Exceptional customer service.

Exceptional customer service. Great communication and efficient sales process. Tom keefe and Warren are the best. They aim to please.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was refreshing to work with Damian F.

It was refreshing to work with Damian F. Instead of pushing for a sale, he listened and respected our visit to the dealership. Damian was very knowledgeable, showing us different features and giving us all the perks. We ended up purchasing a new vehicle because of him. We also liked our finance guy (don't remember his name...blonde hair), he was a no-nonsense guy and was very professional in answering our many questions. We left feeling good about our purchase and our interactions with the two gentlemen. Thank you, Damian F., you made a stressful purchase a piece of cake!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I appreciated Robert taking the time to explore all my

I appreciated Robert taking the time to explore all my options. It was a very positive experience!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We've used this dealership a few times now, and every

We've used this dealership a few times now, and every time with sales and service has been a good experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Straight forward, no hassle and very friendly people at

Straight forward, no hassle and very friendly people at Brilliance Honda! From the moment we first walked in, we were greeted and were set free to look at whatever we wanted without anyone breathing down our throats. Probably the best experience car shopping that I’ve had in a long time. Richard was top notch and answered every question we had. Even Darrell in the finance department was a pleasure to work with. Overall crate set of people at Brilliance!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Everyone was very nice and very helpful.

Everyone was very nice and very helpful. I would definitely recommend Brilliance Honda to my friends and family.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

A really great experience from start to finish.

A really great experience from start to finish. Very friendly and helpful sales dept. Would recommend this dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No pressure, very easy to deal with and everyone was

No pressure, very easy to deal with and everyone was nice. I would go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff was amazing and they are a very trustworthy

Staff was amazing and they are a very trustworthy dealership! Recommend to ALL wanting a NEW or USED Vehicle

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you all for doing all that you did it was amazing

Thank you all for doing all that you did it was amazing service. Robert was a very amazing person and help me understand what I was getting myself into. Thank so much for your kindness

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. -Brilliance Honda of Crystal Lake