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Prestige Cadillac

(248 reviews)
Visit Prestige Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 9:00am–2:00pm
Sunday Closed Closed
New (888) 791-7490 (888) 791-7490
Used (888) 270-1277 (888) 270-1277
Service (888) 328-1276 (888) 328-1276

Reviews

(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prestige Cadillac from DealerRater.

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prestige and their presentation plus customer services

I walk through the door at prestige everything was very neat and clean but the icing on the cake was how involved and knowledgeable of all of my desired vehicles Monica Patrick made sure I was comfortable and I got all of my questions answered she was the perfect example of great customer service experience. I came back 5 times because of this sales lady I felt confident in her to stick with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is where to get your brand new Cadillac!

They made me feel very welcomed and appreciated! It was by far the best dealership I've ever stepped foot into. Go Check Them Out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Top of the line service

Thank you to Henry for making our buying process top notch !! Aaron & Brian went above and beyond and it's much appreciated. We will be back Matt Poder

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worth the drive

My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached a deal soon after. I was happy with the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Prestige Cadillac! If there is anything else we can do for you, please feel free to give us a call. Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

Experiencing Henry Flakes

This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered. Very selfless and attentive. I really enjoyed the buying experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

Doctor

Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth, it made the entire visit to their dealership really enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words about both our sales and service department! Brent is a great salesman and we're happy he could make the experience great for you. We appreciate you taking the time to leave this awesome review and we hope to see you again soon. Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

Great customer service!!!

I walked into Prestige Cadillac at 5 min before closing knowing I probably wouldn't be able to test a car I was interested in. I apologized for being there at closing and was immediately welcomed in and told "we aren't closed until our customers have left". I was introduced to Henry Flakes and the same message was reiterated!! I proceeded to do the test drive and loved the car and left later that evening having purchased the car. Brian was also there to work on the financing angle as well. I returned the next day to sign and get my car but I didn't have anyone to drive it out for me. Henry didn't hesitate and arranged to drive my car to my destination and I returned him back to the dealership. My destination was 40 miles away! This dealership, especially Henry, went above and beyond my expectations!!! Great job Team Prestige!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you so much for the awesome review! henry always goes the extra mile (in this case 40 extra miles) to take care of his customers! We appreciate your business and we appreciate you taking the time to write this review! We are here for all of your vehicle needs. Thank you, Prestige Cadillac Customer Care Team wecare@prestigeautomotive.com (586)758-1800

Purchase of a Used Car

We had a great experience purchasing a vehicle from Prestige Cadillac. Our salesman was Henry Flakes. He treated us with the most respect and honesty that we could ask for. Made our transaction flow smoothly. Thanks Henry!! I would definitely purchase another car from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Julie, Thank you so much for taking the time write such a glowing review about our sales associate, Henry Flakes. We are so grateful that you had such a wonderful experience with us at Prestige Cadillac! We hope to see you again! We are here for all of your vehicle needs. Thank you, Prestige Cadillac Customer Care wecare@prestigeautomotive.com (586) 758-1800

Excellent Dealership

Prestige Cadillac dealership is the best in the state of Michigan. Amazing customer service, building clean both inside as well as outside, a vast variety of cars. The entire staff was pleasant, kind and treated me with respect. Henry Flakes, in particular, was an excellent salesman. I would recommend Prestige Cadillac to anyone looking to purchase a new or used Cadillac. Their price point will beat out all other dealerships. Prestige Cadillac is a very family friendly dealership. Purchasing a vehicle from Prestige Cadillac I guarantee you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We are so grateful that you have had such a wonderful experience with us! Henry is an amazing sales associate and works to keep every customer happy! We are here for all of your vehicle needs and we hope to see you again! Thank you, Prestige Cadillac Customer Care Team wecare@prestigeautomotive.com (586)758-1800

great customer service

I had a wonderful experience with mike at prestige Cadillac of warren. He is very knowledgeable & helpful and even picked me up when I didn't have a ride. He has an awesome personality & I am so glad that i chose prestige Cadillac of warren

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Vanessa, Thank you so much for writing an awesome review. Mike Battles is an amazing salesman and we are so grateful that you had such an incredible experience with us at Prestige Cadillac. We are here for all of your vehicle needs. Thank you, Prestige Cadillac Customer Care Team wecare@prestigeautomotive.com (586) 758-1800