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Napleton Autowerks Missouri

(339 reviews)
Visit Napleton Autowerks Missouri
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 208-7060 (866) 208-7060
Used (877) 880-2119 (877) 880-2119
Service (417) 449-5275 (417) 449-5275

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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easy peasy

I needed a car quickly and at a price I could live with. Josh Butts kicked *ss (pun intended) throughout, making it an easy and comfortable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Best dealership I've ever been to

Josh is a unicorn of a car salesman. He was super easy going and absurdly helpful. The whole experience was way faster than expected which was super pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

good experence

people were friendly , service was fast , I got there early they took me right in and I had a short wait the car was done and I was on my way

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Now also good service high VW prices

Took my 2014 Passat in for an oil change & an assessment of any needed or recommended service. The recommended list was 5 or 6 items & totaled over $1,000.00. My experience with VW dealerships since 1980 is that they are all high priced when it comes to service. $70 for an oil change is high but fortunately you don't need one very often. The service associate was polite & helpful & explaned everything well. I will continue to use this dealer for important things but shop for more reasonable rates on other stuff. I have no complaint with the quality of the work, or the length of time to perform it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worked With me.

This was my first dealership purchase and I never felt swindled. They worked with me on price and really worked towards understanding my needs, personally I will recommend this dealership and especially Noah for his service. 400 miles out and I'm loving the Car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Quality Service

Napleton is the local VW, Audi, Porsche, and Mitsubishi dealership in Springfield, Missouri. They have a great staff of car-care professionals to meet your every service need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Trustworthy

Great experience each time I’ve bought a car. Noah takes time to explain everything patiently. He is very knowledgeable and you can tell he enjoys his job. Wouldn’t buy a car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent Salesman!

Noah is focused on customer service and helping each customer find their perfect vehicle. He also does a great job with answering questions both before and after the sale. Will definitely buy a car from Noah again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great salesman

Noah is a very good salesman he makes a person feel important and explains before and after the sale of a car everything I should know. He doesn’t make me feel the fool. I will keep telling everyone to go see Noah for a used or new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Service

No where else have I ever been as satisfied with auto service as I was for my first time appointment at Napleton. VW. Even thought it was a warranty issue, they were very responsive to the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.