Reviews
easy peasy
I needed a car quickly and at a price I could live with. Josh Butts kicked *ss (pun intended) throughout, making it an easy and comfortable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best dealership I've ever been to
Josh is a unicorn of a car salesman. He was super easy going and absurdly helpful. The whole experience was way faster than expected which was super pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
good experence
people were friendly , service was fast , I got there early they took me right in and I had a short wait the car was done and I was on my way
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Now also good service high VW prices
Took my 2014 Passat in for an oil change & an assessment of any needed or recommended service. The recommended list was 5 or 6 items & totaled over $1,000.00. My experience with VW dealerships since 1980 is that they are all high priced when it comes to service. $70 for an oil change is high but fortunately you don't need one very often. The service associate was polite & helpful & explaned everything well. I will continue to use this dealer for important things but shop for more reasonable rates on other stuff. I have no complaint with the quality of the work, or the length of time to perform it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Worked With me.
This was my first dealership purchase and I never felt swindled. They worked with me on price and really worked towards understanding my needs, personally I will recommend this dealership and especially Noah for his service. 400 miles out and I'm loving the Car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quality Service
Napleton is the local VW, Audi, Porsche, and Mitsubishi dealership in Springfield, Missouri. They have a great staff of car-care professionals to meet your every service need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trustworthy
Great experience each time I’ve bought a car. Noah takes time to explain everything patiently. He is very knowledgeable and you can tell he enjoys his job. Wouldn’t buy a car anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Salesman!
Noah is focused on customer service and helping each customer find their perfect vehicle. He also does a great job with answering questions both before and after the sale. Will definitely buy a car from Noah again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great salesman
Noah is a very good salesman he makes a person feel important and explains before and after the sale of a car everything I should know. He doesn’t make me feel the fool. I will keep telling everyone to go see Noah for a used or new car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
No where else have I ever been as satisfied with auto service as I was for my first time appointment at Napleton. VW. Even thought it was a warranty issue, they were very responsive to the problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair