Jeff Wyler Fairfield

Our Salesman Brian Matthews worked with us very hard to get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . Cedric Glover made sure our visit and car buying experience was good and comfortable.. Mr Brown finished the transaction as quickly and efficiently as possible. We’ve had two good car buying experiences at this dealership.

My experience with Jeff Wyler began when I purchased a 2015 Hyundai Sonata for my daughter from Superior Hyundai. I paid $15,000 for the vehicle in September, 2021. Within the first month, the car began deaccelerating on the Highway. We took the car to a mechanic, who ran a Diagnostic Test and said the car had to be returned to the dealer for repair. We returned it to the Dealer who insisted there was nothing wrong and indicated their Diagnostic Test showed no issues. After driving the car for a few more weeks, the concerns remained and we returned the car to the Dealer, who again insisted there was nothing wrong and that the Diagnostic Test showed no issues. After charging us $300.00 they released the car. This time the car stopped and I had my daughter take pictures and we returned a third time. Now, unable to deny the problems, suddenly their Diagnostic Test showed several code failures, let us know it had internal failure of the ECU and it would cost $1200.00 to repair. We requested the repair and the part was put on back order. After several delays taking several months, I approached the dealership, now Jeff Wyler, for a trade in. I was put in touch with a salesman. He called me during a funeral. I returned the call after the funeral and left a message. Eventually, I called him 6 times during the next 3 days and he never returned any of my calls. I went to the dealership, was approached by a second Salesman who indicated he would get me a trade in value for the vehicle. After taking pictures of the car, he promised to get back with me by the end of the day. I called him the next day and he said he was about to meet with the manager and would call me as soon as he was finished. He did not call back and never returned my calls. I was about to make an additional trip to the dealership when my daughter let me know the part was in and they were about to repair the car. There was one issue, they found that the crank censor had shorted and needed to be replaced. The cost of repair was now $1900. We had the car repaired and on May 7, picked it up from the Shop. On May 12, the car stopped. After having it towed to the Dealer, I had a conversation with the Service manager, who indicated he "felt my pain" but was unable to help me. The next day the Service Department called and said it would be $150 for the Diagnostic Test, which I refused to pay considering I had just paid them $1900 5 days earlier. Well, someone agreed to waive the fee and they let me know it would be an additional $2400 to get the car fixed. I again requested a trade in value and finally, after 3 weeks was told, on trade in, I could get $7700 for the car. I was put in touch with the Sales Manager, who took down my story and indicated he would do what he could to make this right. He wanted to know if I was "willing to work with him ". I said my daughter needed a car that runs and was safe. We were going on 8 months and it was long past time to get this resolved. He pointed out his top Salesman, Jimmy, and said he would have me work with him. When I let him know Jimmy had sold us the Sonata, he said he would work with us himself. He wanted to know how much I was willing to spend and I said that would be decided after I got a final trade in value. Before I left, he insisted I look at this "great deal ", that my daughter might like. When I said she would make the decision, he said he was not trying to sell me a car, "but trying to make a wrong right ". I looked at the car and it reaked of cigarette smoke, the seats were filthy and the back seats covered in dog hairs. I left and said call me when you get a final trade in value. He later texted me and asked if I was bringing my daughter in that night. I asked him for a final value and he said $7700 was it, I should have purchased the insurance and he hoped this wouldn't stop me from allowing him to help me. Enough! This is the most toxic culture I have ever encountered.

I had a pleasant experience with my salesman Brian. I have been in touch with him for about a week and a half after seeing the car on Cars.com. He answered all of my questions pertaining to the vehicle. The price kept dropping so I decided it was at the right price for me told him I wanted it and secured the loan. Only problem was they did not take down payments. So I flew out the next day and drove the car back home. Over 560 miles so boy did I get familiar with my car. So excited because it was exactly the car that I wanted. It was a pleasure dealing with Brian who was knowledgeable and very pleasant to talk with. I definitely would recommend Wyler if your in the market for a vehicle.. Brice

Well I drove two hours to go look at a Camaro that they had listed on their site. I really liked the car but noticed it bounced a lot while on the test drive.. brought it to the salesman attention and he said he’d check on it.. they came back and said that their techs had checked it out and it was good.. so I almost pulled the trigger on the purchase that night but decided not to.. I gave it a day and then called back and talked to Dakota the salesman and he reassured me it’s a great car and I’d love it.. my credit isn’t the greatest so I kinda wanted to get in a dream car of mine and not have someone else get into it.. So I drive the 2 hours again to go get the car.. thinking that maybe the dealership is right and I’m just being picky. I get the car and drive the two hour drive home.. I park the car for the night and wake up excited to drive my car to work.. well the car in the am will not start… so I buy a battery for 200$ and that doesn’t fix the issue.. so now I buy a starter and it now starts.. so upon finding this I then take it to the shop and have them inspect.. they tell me that the struts are 100% leaking all over under the car and they are expensive and probably why the dealership didn’t want to fix them.. So now the struts need fixing the battery needed replacing and the starter was bad.. the clutch is also about to need replacing but I took the word of the salesman saying the team checked it and it’s just because of the type of car.I called the dealership and talked to the salesman and he assured me a manager would call me.. well 3 days later no call.. I’m sure no one will call me and if they do I will just be lied to.. the whole process was annoying at this dealership.. the salesman was great and so was his help Paxton.. I had two because Dakota was off the day I went up and I felt bad giving the sale to another salesman so I asked they both be in on the deal.. I would not recommend buying a car from this dealership I was lied to or at least by the way things look it appears I was lied too.. and after the call I made complaining less that 24 hours after leaving.. Still no one called me back yet and has offered anything or even assistance to look the car over or pay for half or anything.. and I’ve read previous reviews where the dealership replies with nasty replies or says it’s not true.. well I have several texts and calls and have no reason to lie about any of this.. its very sad that in today’s world you still can’t trust anyone..

I would not recommend this dealership to my worst enemy. We were pressured to come in due to limited inventory and despite telling them we had two children 4 and 1 that we were very limited on time. We showed up after explicitly explaining that we needed to make a deal and get out as soon as possible. The advertised price was 3k less than the actual price. Couldn't get a straight answer for anything. It was always just give us a few more minutes. Fadt forward to 4 hrs later after getting the run around we left without even taking our new car with us because we had to get the 1 yr old to a Dr due to a mild concussion caused by one of the finance personnel who did initially apologize as he swiftly returned to his latest deal. I would buy a car from a buy here pay here before I'd ever go back

The staff at Jeff Wyler Kia was nice and courteous. I was able to get the car I wanted with the help of the sales staff. They were nothing short of professional. Normally I would have given this dealership 5 stars, because of the service I have received throughout the years, however the markup of the new vehicle was around $5,000 over the sticker price. The sticker price is what their website had listed as "Wyler Price". To me this is false advertising. If I see the price on the website for an specific price, that's what I expect to pay going in, unless you can show me what "extras" you've added that are not listed on th4e sticker. Additionally, I was not offered any incentives that were available. This is something that was always available in previous purchases from this dealership. I have purchased vehicles from this dealership since 2015 and have never paid over the sticker price, until now. This is the 4th vehicle I have purchased from them. I wish they would give "loyalty" some consideration when working out a price. I still recommend them because the staff does a good job, but this last experience was tarnished by the markup. I wanted the car so I still got it. Perhaps I should have walked out, but then another sucker would have come in and paid it anyway.

My mother calls service about a recall, and they never return her call - she can never speak to anyone. Gets transferred to someone in service and no one ever answers. ALWAYS gets a message that "(name) can't talk to you at this time, leave a message and (name) will return your call." I had to ch Nothing. Seems like if you complain, they put you off even more. They've always been dismissive whenever she did get to speak to anyone in the past. She bought her car there new. Not recommended. Too many other Cadillac dealers out there that would like your business, go there.

I’m not one to write a review, but I am EXTREMELY upset with our experience at Jeff Wyler Kia this past weekend. We went to look at tellurides and ended up test driving a sorento. We loved it, and wanted to get some numbers from Corey. Next thing we know, he has us signing papers to check our credit which counts as an inquiry and dings your credit. Once I realized what was happening, I asked him not to run our credit, but just give us some general numbers like we had asked and like the other dealerships we had visited were able to do without dinging our credit. He said no problem and that he wouldn’t run it. When he came back with the numbers, I specifically checked again and said you didn’t run our credit correct? He COMPLETELY lied to my face and told me no. The numbers were higher than we wanted to spend so we left. (Not to mention at this point I didn’t trust this dealership) SURE ENOUGH, an hour later i get a notification that they ran our credit resulting in a hit to mine and my husbands credit scores. I would never do business with this dealership and certainly would not trust them with the purchase of a new car.

I bought a 2017 kia forte on new years eve. Salesman said one of the key fobs needed a battery and other one worked got home and neither one worked came to find out they need programed and going to costb70 dollars. The detail guys did not do a very good job there was tape residue on the back of the car and found french fry under the seat. After having a couple days realize the oil needed changed in 300 miles. Contacted the Salesman and no answer from him.

Original Review 11/21/21: I had an appointment scheduled with the service department. Dealt with (Chris Barrow) the Service Advisor. Dropped the car off at 8 am Chris said we will call you once we have the repair estimate. I never received a phone call, and by 2 PM I started Calling to get a response back and no answer. A young lady would answer the phone and say I will transfer you then nothing. I ended up calling at least 5 times in which leaving VM as well as leaving the service manager a VM and no response. I had to make a visit to the dealer before closing, to find the car sitting outside. On a side note had to talk to the technician after noticing a hanging wire from under the steering column that he had to attach back where it belongs and mentioned that the car has been looked at before 1 PM. (Adrian) the technician apologized on behalf of the SERVICE ADVISOR that didn’t even bother apologizing or justifying the poor communication even though it’s not the technicians fault. Poor customer service, I will definitely recommend not dealing with their service department, specially the service advisor Chris Barrow as he was unprofessional to start with. Despite the fact walking in at the morning he’s sitting at his desk eating breakfast while talking with everyone around and I am the only customer standing there then started acknowledging my presence. Bill for $237.00 for nothing. In Addition to the original Review 12/09/2021: I get a call from the service manager (Charles Reckers) goes by (Chuck) to apologize. Asking nicely to take the review down for the service to be done at a discounted price. I appreciated the approach and agreed to take the original review down immediately. 2 days later I get a call the parts are here let’s schedule the service on the 10th of December. I dropped the car off and got a text with a picture that the fuel pump is broken which exactly what I mentioned on the original visit but of course they wanted to charge me the $237.00 for almost nothing since their diagnosis were wrong. I agreed to wait till the part comes in, I asked to put the car together as I noticed a car was sitting on 4 bricks in front of their service department which freaked me to leave my car there overnight. I left with the car and noticed a strong Gas odor. I called the service manager to assure me it was probably just the residue from working inside the car cabin. Everytime I take a turn the smell comes out stronger like it’s spelling out. Left the car parked till they called me that the part is in and to go in for the repairs on Dec 27th, the process started on Nov 21st. I called in to confirm the appointment. The service advisor (Chris Barrow) answers the phone telling me the service manager isn’t there and on vacation till 01/03/2022 and to call him back then. They don’t have anything to do with it.despite the fact that I had a scheduled appointment and I checked online for appointments they had plenty of availability till the 3rd, which means he chooses not to help me. I ended up taking the car to a different Nissan that scheduled me the appointment 3 days later I was able to get the repairs done cheaper than the discounted price that the service manager quoted me. The repairs were done in 48 hours properly.