Reviews
They have many cars at fake online prices.
They have many cars at fake online prices. Once you go to buy it they tell you it's a mistake. If you see this please make a complaint through the DMV (the license dealers and have a complaint form). Also FTC has the CARS rule coming out soon that you should report them through. Avoid this dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Tim-thank you your feedback. We work very hard on doing the small things brilliantly. I would like to have the opportunity to speak with you about your most recent visit.--Cedric Glover--GSM--513-682-2500
As an out of state, I requested a video for more details
As an out of state, I requested a video for more details of the car. Was promised the video but never received it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They are shady.
They are shady. The Internet price is supposed to show the purchase price anyone can go in and buy the car at, yet they claim they can't honor this price. They also try to tack on a bunch of extras. I can't stress enough that you should not use them. If they try to do a bait and switch on you, please make a complaint to the FTC (it goes against the CARS Act) and BBB.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Honestly wish you could give this dealer 0 stars because
Honestly wish you could give this dealer 0 stars because I’m still paying for being scammed by them almost 2 years ago, during financing they increased the price over the list price by around $5k without telling me and snuck in about $10k worth of hidden fees so I had to get a personal loan of $20k just to get rid of the car right after buying it and the dealer would not help me at all. I spoke to the better business bureau, the Ohio attorney generals office, and an attorney and they are aware of this dealers shady business practice however they cover their tracks so well legally it’s almost impossible to sue them. This is common practice for KIA dealers as others have settled lawsuits in the past but there is nothing KIA corporate can do about it because they are independently owned. The reason I had to get rid of the car is because I am a disabled veteran with several spine injuries and every time I drove it my legs were going numb because of the seat. The dealer knew about my conditions previous to purchasing the car and used it to their advantage when I initially tried to back out of purchasing it. This dealer is know for their predatory behavior and will take advantage of you any chance they get. I tried to contact them within 24 hours of purchasing the car and they continuously ignored me. Buying a car from this dealership is the single biggest mistake I’ve ever made in my life.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 682-2500 to discuss your concerns, as your satisfaction is of utmost importance to us.
Absolute worst experience they tell u one thing and do
Absolute worst experience they tell u one thing and do another, once they have the paper worked signed they won't do anything else to help you, I can't even plate my new car because of there ignorance I wouldn't recommend this place at all ruined my first car buying experience I'm ashamed I went threw this company
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 682-2500 to discuss your concerns, as your satisfaction is of utmost importance to us.
I believe they used the old "bait and switch" method with
I believe they used the old "bait and switch" method with a car they had advertised and that I had confirmed they had that morning with an appointment to get me to the dealership. They provided a substitute and agreed to add remote start on it. Low-balled me on my trade in, saying it would be needing front brakes (my Subaru dealer said they weren't necessary yet) and telling me it would cost $2000 to replace them--what?? Now I see my showroom-ready low mileage trade in advertised on their site for $10,000+ more than they gave me for it, and they had originally even offered me less. I had to sit and wait for HOURS (as were other buyers) to close out a cash car deal (no financing) with the financial manager, a deal that didn't close that day because it was coming up in minutes of closing time. They brought me the paperwork the next day (Sunday) to finish it and I still haven't received the signed copies promised in the mail. Sales lady was fine, it was the rest of the dealership that fell very short. I do not recommend Jeff Wyler Nissan. If I had it to do over I certainly would not purchase the car there.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Yvonne, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for taking the time to speak with me this morning.--Cedric Glover--GSM--513-682-2500.
Absolutely the worst dealership to buy from.
Absolutely the worst dealership to buy from. Car broke down withing 2 weeks of having it and they refused to fix it.now my calls get ignored and I still don't even have a title a month later with a broken car. DO NOT TAKE YOUR BUSINESS HERE!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jordan, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.--Cedric Glover- GSM --513-682-2500
Our sales person Sam Harvey was very nice And
Our sales person Sam Harvey was very nice And professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunch of extra costs that took the price over the original price and also showed the taxes off all the extras not the value of the car. I told them I did not want any of the extras and the sales managers came back with reduced prices on the extras but didn’t take them off the offer. I felt like it was a bait and switch. I also felt like they thought because I was a woman I would be too dumb to notice. It is an unacceptable business practice. Sam Harvey was the only saving grace and I felt embarrassed for him that his mangers do that to him. I am now buying a car at another dealership
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.---Cedric Glover--GSM--513-682-2500
Looking for my 16-year-old daughter's birthday gift and
Looking for my 16-year-old daughter's birthday gift and found a 2017 Hyundai Accent on the Jeff Wyler Kia site that I wanted to test drive. I reached out via the “chat” option provided and was assigned a sales agent named Denisse. This location is approx. 1.25 hours away from my home. Upon arriving, I was given a 2016 Kia Forte to test drive despite initially being interested in the Accent – I am aware of how "the upsell" works. After the test drive, I explained the headlights and taillights were inoperable, but overall, it was a very nice car. Sales agent confirmed my findings. Now, I'd like to test the Accent due to the non-working condition of the Forte. I was then informed the Accent was not even there, and that it was at another location over thirty minutes away. She did offer to have the car brought if I was “set on test driving that one”. I was not waiting. I liked the Forte enough, it appeared to be a very nice vehicle, with good overall reviews, despite the issues with the lights. I moved forward with the Forte. I was told that the issues with the head and taillights would be taken care of the next day before it could be delivered. Denisse assured me that I would have the car “delivered to my home” the following day. I reluctantly agreed as I was excited to get that car home to surprise my daughter. The following morning, I was told that the car wasn’t ready yet. Hours later, I was told by the manager that the car could not be delivered to my residence due to the “lack of drivers”. I was not happy, but I was understanding. So, I had my wife drive me back to Fairfield to pick up the vehicle. Upon inspecting the car, I find out the out that the third taillight, the PULSE taillight, the Jeff Wyler signature safety feature, that my salesperson raved about for at least 5 minutes how it has stopped traffic accidents, did not light upon braking. After this discovery I was extremely upset with the overall situation. I explained to the manager (since Denisse didn't bother to show for delivery of the vehicle) that I was concerned and asked, "how could I know that the car had even had an inspection or service at all if they missed headlights, taillights, and their signature brake light?" This question was asked because not only did the lights not work, but there also wasn’t an oil change sticker on the windshield. That made me start to question everything. He and I came up with an agreement on the spot that he would see to it that these issues were taken care of and the vehicle would be serviced properly. I left with the car that night. The following day, I spoke with the manager, and he again stated that he wants to make sure that everything is taken care of. He would have the sales agent come to pick up the vehicle from my house, provide a loaner vehicle for my daughter, and then deliver the vehicle back once the work was completed. I sent my sales agent the address where the vehicle would be parked – not at my home, but closer to the Kia location where I purchased it. Initially, I was told, by Denisse, that the car was going to be picked up on 11/10/23 “between 7am and 9am”. Then I was told “before 1pm.” Once 1pm started to approach, I reached out to her to ask the status and was told that it would now be 2:30pm. At 3:43pm, I received a message from Denisse that she had arrived to pick up the car, but it was not at my house. She was correct. It was not there. It is where I told her it would be… in the text message from the previous day. Now, here we are, almost the new year, and I’m being contacted that the title paperwork was never filled out. The temporary tag has now expired, I’ve made payments on the vehicle, and I don’t even own it yet! I’ve tried to speak to the manager to get a new temp-tag and was basically given an “oh well.” I have emailed and explained to the person that does the “after service check” and haven’t heard a word. Not even a “thank you” or a “sorry”.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're very sorry you feel this way. Please reach out to our manager so we can better assist you with this issue.
Brought truck in for oil change, tech put a large gouge
Brought truck in for oil change, tech put a large gouge in side running it into tire change machine. Second misshap I'm done. Prior one was loose oil plug.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Tony Gregory