Jeff Wyler Fairfield

Looking for my 16-year-old daughter's birthday gift and found a 2017 Hyundai Accent on the Jeff Wyler Kia site that I wanted to test drive. I reached out via the “chat” option provided and was assigned a sales agent named Denisse. This location is approx. 1.25 hours away from my home. Upon arriving, I was given a 2016 Kia Forte to test drive despite initially being interested in the Accent – I am aware of how "the upsell" works. After the test drive, I explained the headlights and taillights were inoperable, but overall, it was a very nice car. Sales agent confirmed my findings. Now, I'd like to test the Accent due to the non-working condition of the Forte. I was then informed the Accent was not even there, and that it was at another location over thirty minutes away. She did offer to have the car brought if I was “set on test driving that one”. I was not waiting. I liked the Forte enough, it appeared to be a very nice vehicle, with good overall reviews, despite the issues with the lights. I moved forward with the Forte. I was told that the issues with the head and taillights would be taken care of the next day before it could be delivered. Denisse assured me that I would have the car “delivered to my home” the following day. I reluctantly agreed as I was excited to get that car home to surprise my daughter. The following morning, I was told that the car wasn’t ready yet. Hours later, I was told by the manager that the car could not be delivered to my residence due to the “lack of drivers”. I was not happy, but I was understanding. So, I had my wife drive me back to Fairfield to pick up the vehicle. Upon inspecting the car, I find out the out that the third taillight, the PULSE taillight, the Jeff Wyler signature safety feature, that my salesperson raved about for at least 5 minutes how it has stopped traffic accidents, did not light upon braking. After this discovery I was extremely upset with the overall situation. I explained to the manager (since Denisse didn't bother to show for delivery of the vehicle) that I was concerned and asked, "how could I know that the car had even had an inspection or service at all if they missed headlights, taillights, and their signature brake light?" This question was asked because not only did the lights not work, but there also wasn’t an oil change sticker on the windshield. That made me start to question everything. He and I came up with an agreement on the spot that he would see to it that these issues were taken care of and the vehicle would be serviced properly. I left with the car that night. The following day, I spoke with the manager, and he again stated that he wants to make sure that everything is taken care of. He would have the sales agent come to pick up the vehicle from my house, provide a loaner vehicle for my daughter, and then deliver the vehicle back once the work was completed. I sent my sales agent the address where the vehicle would be parked – not at my home, but closer to the Kia location where I purchased it. Initially, I was told, by Denisse, that the car was going to be picked up on 11/10/23 “between 7am and 9am”. Then I was told “before 1pm.” Once 1pm started to approach, I reached out to her to ask the status and was told that it would now be 2:30pm. At 3:43pm, I received a message from Denisse that she had arrived to pick up the car, but it was not at my house. She was correct. It was not there. It is where I told her it would be… in the text message from the previous day. Now, here we are, almost the new year, and I’m being contacted that the title paperwork was never filled out. The temporary tag has now expired, I’ve made payments on the vehicle, and I don’t even own it yet! I’ve tried to speak to the manager to get a new temp-tag and was basically given an “oh well.” I have emailed and explained to the person that does the “after service check” and haven’t heard a word. Not even a “thank you” or a “sorry”.

Brought truck in for oil change, tech put a large gouge in side running it into tire change machine. Second misshap I'm done. Prior one was loose oil plug.

Should have read the reviews before stepping on that lot. Suckered in with their online window sticker prices and number of cars available. But like others have commented, be prepared to pay a LOT more than what is shown on the window with the unmarked dealer add on such as $3K for floor mats, Pulse breaking light and paint protection. Believe I asked 3 times over the course of 4 hours spent there what I am paying and got 3 different answers. Then, just when you think you know what you are paying for comes the "warranty protection services" with 2 levels of coverage, with "none" not an option. Of the 50 documents you will sign that day, the very last one is where you finally find out just how much you paid for the car. To add insult to injury, even though the wife and I had an average credit rating of 800, they would not honor the KIA financing special shown on their own website and instead went with one that "works out better for them" , yes they actually said that, meaning they must receive some benefit, but the buyer gets stuck with a higher interest rate and does not receive the $1250 cash back. For the record, our salesman Chris was very good, no direct issues with him, but beyond that complete scam operation and should have just walked out.

They had great customer service and a large selection to choose from. Howie was a huge help and had us in a new car in no time.

I was looking to sell my car, got an offer slightly above Kelly Blue Book value from them, took some time off during the day and drove over. The car was in like showroom condition, technically and mechanically top notch and significantly lower in mileage than any other car of that model in the U.S.... After 15 minutes or so, they came back and told me they would only offer below KBB value for no reason (about $1500 less than the email offer). They are a pathetic company, dishonest, greedy and acting exactly like you would expect it from a "typical car salesman". AVOID THEM, UNLESS YOU ARE PREPARED TO WASTE YOUR TIME!!!

My car has been on the lot for a month and all I get is nothing. No one will call me back or answer the phone. I stopped by many times to check on it to find my car is unlocked and not one person asked me who I was and what I was doing. If I could give a -10 to this shop I would and I strongly advise anyone looking to do business here (run)

This dealer ship is a joke! 6k in additional protection plans is a rip off. We gave all our information. The sale lady gave us numbers and they were high we noticed that the protection plans were ridiculously priced for floor mats, window tint and exterior and interior protection. Asked them to remove the protection stuff from the deal and they sent a different person out to tell us that the car we were trying to buy was actually sold already. That's funny because it just rolled off the truck today. There wasn't any issues till we questioned the protection plan and asked for it to be removed. The guy was a total jerk and wouldn't even come and help the sales lady that was working with us. She kept asking him to come speak with us and he finally did with and attitude. I'll take my business to Fiehrer. Thanks to Wyler for wasting our time and the ding to our credit.

I was scam and screw. I was there on a Facebook voucher. They wanted there to get screwed. Don't go there. Jeff wlyer screwed me over

I went into Jeff Wyler having a Good idea of what I wanted. I was met by polite sales staff. The young main who helped me was Goodnes Chandler. He was polite well mannered helpful and attentive. The whole process was effcient and I got the car I wanted and the deal I wanted with a minimum of fuss. Having endured what could best be described as a horror show elsewhere in the past this ranks as my best buying experience to date. Thankyou.

Took Nissan Rogue in 830appt. Under warranty. Watched 7 customers come and go till 11am. I asked about the car at 11 o’clock and the guy didn’t even remember writing it up. I walked outside as they brought the car from around back and into the service garage. It took them 2 1/2 hours to tell me nothings wrong with the car and they said they test drove it but it had the exact same mileage that It did when I arrived.