Autobahn Motors

We had service completed at Audubon Motors in Belmont, CA and they, the parts department apparently quoted us the wrong amount of time that it would take to complete the job. See we had to special order the part first, because our car was just to new a 2020 CLA 250 and was only 24-hours old before some xxxxxx broke in the night before trying to steal whatever he could find. Which was nothing, because we just bought it for our wonderful daughter that graduated with honors from college and had just started her new job. Our Service Advisor Michael quoted us a much higher price and amount of time it would take to complete replacing the driver side window. We replied by saying we were quoted a different and much cheaper price and after conferring with his manager we got the original price that was that was miss quoted to us. On top of that for due to the time it took to get this very new drivers side window from the Mercedes Benz supplier which was three days and our misfortune on the car break-in. They even credited us back the cost of the window which was very generous and kind of them. The total cost was cheaper than our $500 insurance deductible. This type of generosity due to our miss fortune, quick thinking and top notch service deserves my five star rating at this Mercedes Benz dealership. Thank you again Michael Parayo...

I purchased a vehicle from Autobahn yesterday and my experience was AMAZING to say the least. I worked with Vikram, who was patient, kind, honest and knowledge. He went above and beyond. I never felt pressure to buy and Vikram took his time to make sure my Husband and I had time on the test drive. He would park all the cars side by side and let us compare the vehicles! Jagdeep in finance was very easy to work with and the whole process was smooth. Usually I hate the process of buying a car but this was pretty pleasant.

excellent service very happy and will come back for service or buy a new car

Exceptional customer experience as you would expect from a luxury car dealership. But they are also down-to-earth. Very businesslike and courteous. Great value for what you get. One of the things that stick out in my mind is the service writer explains everything clearly and escorts you into the customer service area where he explains transportation options and their waiting area, complete with refreshments. Definitely 5-start service. Highly recommend this dealership!

Franz Krieg, my sales representative, went far out of his way to help me. Jagdeep Jhai likewise was of great help in the finance area.

Great service. Mike knee what we wanted when we called and had options ready for us. Good inventory too.

Sent an email about a new GT R. Ernesto replied what seemed like 4 automated emails. I called and no one picked up. Left a message and nothing. Then I called in and was transferred to Franz Krieg. Initially was ok. Then it became another round of phone tagging. What a complete waste of time.

I have known David Chao for many years. Every time when I need help with new car purchase or trade in, I called him and he does excellent service.

Reporting on the fine service experience I had at Autobahn Motors on Oct. 30 (drop-off) and Nov. 2 (pickup). This is a big dealership where service is handled like clockwork: you drop your car off at the scheduled time, get checked in and talk about the car's issues with your service consultant (mine is Joshua Cassetari), then head to the loaner desk to check out your loaner vehicle. The process works smoothly in reverse when the car has been serviced and you pick it up. You need to make an appointment, but once this is done, everything will be handled well. Service people are polite and attentive, and they know MBZ cars!

It is a pleasure to interact with the people in this service department. I had a rather tight schedule last Friday and my rep accommodated my request. Thank you for the effort.