Reviews
sales
nice people, good service, attentive to the questions we needed answered
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Edward! Thank you for the 5-star review. We greatly appreciate your feedback. We are glad to hear about your excellent experience. Have a wonderful day!
Autobahn Motors
Johnnie Lam is always the most efficient and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Fred! Thank you for the 5-star review. We greatly appreciate your feedback. We are glad to hear about your excellent experience. We will be sure to pass the word along to Johnnie. Have a wonderful day!
Christmas Car
I am not sure how many cars we have purchased from Autobahn but somewhere around six. Every time Franz has helped us out and he is over the top fantastic. He really knows his stuff and is very accommodating to a busy executive's schedule and his family. We plan to buy again soon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
Garrett's knowledge, patience and sense of humor helped me get a car I wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Len! Thank you for the 5-star review. We greatly appreciate your feedback. We are glad to hear about your excellent experience and we will be sure to let Garrett know of your satisfaction. Have a wonderful day!
Sonic dropped the ball
Worst service experience ever. Didn't listen to me. Didn't fix my problem. They were rude and disrespectful.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark, thank you for the thoughtful feedback about your experience with our service department. We apologize for the miscommunication and rudeness you encountered from our service center. We would love the opportunity to earn back your trust. We would greatly appreciate more details regarding your recent visit so we can rectify your situation. Please contact General Manager, Joe Cox, at Joe.Cox@autobahnmotors.com at your earliest convenience.
Thoughtful Interaction and Quality Service
I was welcomed and had a thoughtful interaction with my service advisor, Ernesto Nolasco. The service was done in a timely manner with good communication about the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thank you for the 5-star review. We greatly appreciate your feedback. We are glad to hear about your excellent experience and will be sure to let Ernesto know of your satisfaction. Have a wonderful day!
Service
The Service Advisor, Anthony, was super helpful, and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thank you for the positive review. We greatly appreciate your feedback. We are glad to hear about your excellent experience. We will be sure to let Anthony know you were pleased with your service. Have a wonderful day!
Excellent service
This is my first MB car. I shopped around online for several dealership and then I found AutoBahn. The dealer Jeremy Liu is very patient and friendly. I have an excellent experience with Autobahn.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Terry! Thank you for the positive review. We greatly appreciate your feedback. We are glad to hear about your excellent experience and we will be sure to let Jeremy know that you were satisfied with your service. Have a wonderful day!
Autobahn Motors service on GLA 250
This dealer is very friendly and provides professional services. The wait time is reasonable too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Brenda! Thank you for the positive review. We greatly appreciate your feedback. We are glad to hear about your excellent experience. Have a wonderful day!
My E350 service
The service part was fine it was the appt making and trying to contact Finance that sucked. The appt maker seemed like a trainee...had trouble using the system! Then I tried to contact Finance to do a service package. Tried 4 times at different times of day. Left a message and never received a call back!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase