Reviews
2015 S550 Sunroof Repair
Mell, the Service advisor, was excellent keeping me informed regularly for the three weeks it took to obtain parts and make the repairs. Since the sunroof problem had not been in the shop in the past and parts were not available in the U.S., the repair process per se was less than acceptable.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service on a 2005 Mercedes C320
I had an issue with the readiness of the computer for the California Smog Test. Autobahn was very prompt with service and a solution. Well done Autobahn. I have now acquired three Mercedes through Autobahn and likely will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerard, We're thrilled to hear about your experience with Autobahn! We're pleased we met your high standards, and are now your dealership of choice. We look forward to working together again! Best, Your Autobahn Motors Team
Car Service Review
Fast, easy, efficient. Ernie was a great service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this excellent review! We've passed your kind words onto Ernie and the rest of our staff. Best, Your Autobahn Motors Team
Jason Marx
I dealt with Jimmy Ho at Autobahn service department and he was exceptional, took care of my car got me in a loaner and had me back in my car the next day...customer service at its finest. The facility is under construction hence the lower star rating...other than that it was a pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Jason! We've passed your kind words onto Jimmy and the rest of our staff. We appreciate the time you took to leave this detailed feedback. Best, Your Autobahn Motors Team
Autobahn Motors Service
From the moment you arrive and turn your car in for service to the moment you pick it, Autobahn Motors is fantastic. You are treated special as soon as you drive up and they certainly give you the personal touch. I am very pleased with the service and couldn't ask for more. Mel is also great. They even gave us a courtesy ride to and from home so we didn't have to wait in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jamie thank you for leaving a review! We strive for excellence and we are so happy to hear that your service was thorough and personal. Don't hesitate to let us know if we can assist you further and we look forward to seeing you again! -Your Mercedes-Benz Team
Great service
I've had my cars service here for more than 10 years. Always receives great service and communications.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ken thank you for taking the time to write a review! We are so grateful for your loyalty and we are glad that we have been able to provide you with excellent service so consistently, Let us know if you need anything else and we look forward to seeing you in the future! -Your Mercedes-Benz Team
Jill mongiello
I I had a 8 o'clock appointment where I was told I should be done in an hour and a half. 2 and a half hours later they cam to me and said they couldn't fix my car. I spent all that time there for nothing. Very frustration. When I aaked the service man why it took so long he said they were busy. Not to mention that they could not even wash my car at the end , very frustrating experience
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jill, Thank you for the feedback and comments about your experience with our service team. We appreciate your patience during a busy time and our inability to get you back out on the road in a reasonable amount of time or without explanation. Please message us your preferred means of contact so we may reach out to your personally. Or, you may reach out to our Director of Parts and Service, David Ahlheim, David.Ahlheim@autobahnmotors.com and 800-585-5698. Regards, Your Autobahn Motors Team
satisfied customer
Quick, courteous, and efficient. Car was also washed before being returned to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to write a review! We are so happy that you had a great experience with us. Please let us know if you need help with anything and we look forward to seeing you again! -Your Mercedes-Benz Team
Mercedes service
Service rep was very nice and helpful. However, the problem with my GL550 is still not solved. I purchased the car almost two years ago, and since then, I have brought the car in at least 3 times because the computer board shows that the coolant level is low. The technician has topped it off, but has not found a leak or any particular reason (other than sensitivity?) why this keeps happening. Not the service person's fault - he was responsive and helpful. However, the dealership should be more helpful in following up.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car service
Timely service. Good advisors. --------------------
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! We are happy that our service was 5 star! Let us know if you need any further assistance. -Your Mercedes-Benz Team