Reviews
Bill Kassanitz went above & beyond in finding a vehicle
Bill Kassanitz went above & beyond in finding a vehicle that fit my needs & financial capabilities. I have never purchased a car on my own and if it wasn’t for Bill, I would have been a psychological wreck. Robert is a very helpful young man, kind and helpful to me. Doug made the financial paperwork quick and hassle free. I got a great car and worked with the best Rizza staff anyone could ever hope for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
You guys were good during the sale .
You guys were good during the sale . But afterwards treated me as I didn’t exist. Tony was as rude as they come . Never again will I do business with you.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Rolando, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very nice but skimmers.
Very nice but skimmers. Fast talkers that are focus on jacking up prices with slick moves
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Bernadine, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I have an excellent credit rating. I ask for 72 months to pay off car loan. I was given 75 months so Joe Rizza Acura coukd collect more money. I was charfes a 9.88% rate for a 2016 acura rdx that cost $25,000+. I made a down payment that brought sale down to $19,000. "Are you making a down payment and uf yes how much" was the 3rd questioned asked of ne and then the skimming started to raise the cist up to $29,000+ at 75 years. Slicksters!!!!
Great car but needed 2400.
Great car but needed 2400.00 worth of work after the purchase. Not what is expected out of an Acura dealer.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Quality customer service is always our number one priority, so we're disappointed that we didn't meet your expectations. Thank you for choosing Joe Rizza Acura and please let us know how we can help. We look forward to having you as one of our valued customers for many more years to come!
Professional no nonsense buying experience.
Professional no nonsense buying experience..best buying experience in my 69 years..the Gerard the sales consultant was very knowledgeable and helpful in our decision in purchasing the MDX.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
Tom, Len and Tony as well as the finance man (can’t
Tom, Len and Tony as well as the finance man (can’t recall his name at the moment), took their time with us. The dealership has an A+ Service Department. I loved my 2016 RDX that I traded in for a 2023 MDX which I am loving to drive!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Joe Rizza Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. Enjoy your new 2023 Acura MDX!
The process of turning in my leased car and getting a new
The process of turning in my leased car and getting a new one was easy and efficient. The people I worked with were very knowledgeable and eager to move through the process. I appreciate all their efforts.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Glad we were able to get you into a new car! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!
Everything is always good to have the best dealerships
Everything is always good to have the best dealerships around. This is my third car. I'm treated very good every time I go to for service or anything else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Very professional give me options and provide great
Very professional give me options and provide great services I have always been pleased with the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joe Rizza Acura, we look forward to having you as a valued customer for many years to come!
They have always taken care of any issues we've had.
They have always taken care of any issues we've had. Service department is very courteous and informative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!