Joe Rizza Acura

Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer I received. The manager, Pat Dazzo, declined to give a price on the vehicle I was interested in and did not want to sell me a car that day. He said to go get the best offer from another dealer in writing with full details of the car and then comeback and see if they can beat it. I already did that Pat! I'm not wasting my time doing more of the same legwork and coming back hoping you will match the offer. What a waste! I will never recommend anyone going to a place where they treat you like they are doing you a favor by selling you a car. Joe Rizza should be ashamed of the way you treat customers. The dealership doesn't even deserve 1 star.

I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if they had time for an oil and filter change. Of Course! The young man recognized me and said, welcome back! All 3 of the advisors greeted me like they always did and made me feel welcome. I miss that personal touch. Very shortly my car was ready and I was on the way. So, I have learned a valuable lesson late in life, money is not everything! Excellent treatment is worth so much and that is what you get at Joe Rizza Acura!

I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it back in 1 hr and 45 min. They show me an air filter that was dirty and needed replaced, for a price that I agreed, when I went to pay they charge me a different price. I left a voice mail for the Service Manager to resolve this issue and I never got a call back. This suppose to be a luxury dealership, it does not look like it. You can get the same service from any other shop for a fraction of their price. If you go there you will waste your time and money.

I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I have become used to . MR.Ted Jurick, Service Manager,is always pleasant,highly professional and takes excellent care of my car and rely on his valuable advice. It is very refreshing and impressive to see Ted represent the Acura product and the Dealership at a very high level. As always thank you Ted and see you next year. Sintayehu.

I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport sedan. BMW, Audi, Jaguar through Lexus are not in the same arena either in product nor service when compared in its' entirety to this team. Age not-with-standing, I haven't any reservations in this statement, but satisfaction in the writing. Kudos to all of the team.

The work I had done was completed quickly and I appreciated that they didn't try to sell me new brakes when they weren't required. Matt is always is easy to work with and provided a loaner while the work was being done, even though the car is out of warranty.

I kept getting a message that my security system was on. I could not start the car. I was at a walgreens 3 blocks from the dealership. I called the dealership and the service rep said he would be right over. He came tried to charge the battery and tapped the starter and the car started. This was about 3:00n Monday. I drove the car over to the dealership. The new starter was installed and the car was ready to go at 10am on Tuesday. I got a ride from the driver Dan. Dan has driven me for around ten years when I get oil changes. Great guy easy to carry on a conversation

GREAT PEOPLE TO WORK WITH ON PURCHASE AND SERVICE DEPARTMENT IS VERY NICE TO DEAL WITH. WHEN A NEW CAR IS NEEDED, NO DOUBT WHERE WE WILL BUY.

Getting an oil change this time was very frustrating. I called for the service hours and the lady who answered the phone said that as long as I was there before 5.00I didn't have to make an appointment. I drove all the way to Orland from Chicago and got there at 4.38. When I parked my car, a worker rushed to me and told me that I had to be there before 4.30. I explained that I worked until 3.30 in Chicago and there was no way that I was ever going to make it before that time. She wouldn't budge and I could get my oil change. So, I had to find coverage at work and leave early so that I could be there in time three days later. I didn't appreciate losing the money or having to find coverage and lose time.

Chris listened carefully while I ask a few questions pertaining to my car very professional and I would recommend this dealership to anyone for service