Reviews
Chris is great
Basic oil change and inspection. Chris listened to me and took care of business. I would recommend this dealer for service. I did not buy a car from them, so I can not speak to the sales side.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nick, We are pleased to hear that you had an excellent experience with Chris. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Drove in from Kalamazoo
Well worth the drive! Very pleased with our purchasing experience. Staff/Team was very helpful, friendly and professional. We would highly recommend Joe Rizza Acura.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review and for driving to Joe Rizza Acura to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Check us out on Facebook and Twitter for access to our exclusive specials. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
AMAZING service department and team!
I live in Bolingbrook and drive all the way to Orland Park just for the major service that Joe Rizza Acura Service Department and staff provide for Acura TSX. The staff of Matt, Chris and Charlotte are great. For me, anyone can sell a car but it's the service department that really makes a dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mira, We appreciate your kind words. We feel our service department is what makes Joe Rizza Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
A1 Service
Had A 1 service performed today on 2013 R D X In at 11:40 am out by 12:00. Excellent service. Received coupon for $10.00 off next oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We really appreciate your business and are so happy that we could provide excellent service to you and your vehicle. We look forward to serving you again! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
oil change
I recently went there for an oil change. I arrived at 7:20. They took my car at 7:30 when they opened. I was told I was the first oil change of the day and it shouldn't take to long. The time on my receipt was 8:43. If I did not go to the service desk and ask what was going on I think I would have been there even longer. If Oil changes take this long I need a ride home or a loaner like I have been getting the last 10 years. I don't want to use vacation time to get an oil change.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Joe. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please do not hesitate to call us if you would like to discuss them in greater detail. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
High Caliber Sales Experience
Negotiated purchase of new car from the comfort of my home. Internet salespeople, Ahmad and John, = wonderful. Salesman, Tim Granger's, delivery of vehicle = great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly enjoyed reading your comments and would like to thank you for your kind words. We value your comments as this allows us to maintain and improve the service we provide to meet the most demanding needs of our valued customers. Thank you again and we look forward to assisting you with your future sales and service needs. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Excellent
Excellent service received each visit. The maintenance or service required is always explained thoroughly. Ted, the service manager, and staff are always very accommodating and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Twiggy, Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Ted and the rest of our staff were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Exceptional Service, Quality and Wait Time
From the initial call to book my service appointment until the time I departed, the staff was warm and welcoming. All of my concerns were addressed as promised and ahead of time. I set up a temp office at a corner table near the waiting room to conduct a conference call. Others came by to see if I needed anything else. I observed techs/mechanics/reps communicating with customers as they waited to keep them apprised of what was going on with their vehicles. As I was not from the Chicagoland area I skipped stopping at the local Starbucks to ensure I was on time for my appointment, and to my surprise and delight there was quality coffee in the waiting room. I would definitely refer others to this Acura location!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to tell us about your experience at Joe Rizza Acura. We do put a premium on customer care, best amenities and of course great service, and we are glad that to know that our guests appreciate all our efforts. You can be sure that we will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Service
Great Dealer to do business with. Excellent Service Dept... Did not have to wait long for my car to be serviced. Charlotte Guinta was a great service personal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review, Tom! We really appreciate your business and are so happy that Charlotte could provide great service to you and your vehicle. We look forward to serving you again! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Outstanding Purchase Experience
My sales representative, Denise Maniakouras, was extremely helpful and responsive. I ordered a new vehicle, and she kept me well informed throughout the process. She was very personable and respectful, and was a pleasure to deal with. I trusted her and am very happy that I did. I'm very pleased with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
LeeRoy, Thank you for your kind words. We feel our sales team is what makes Joe Rizza Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your purchase. If you need anything else at all, please come back to see us. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com