Joe Rizza Acura

I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Monday only to be told they no longer take appts except for Saturdays and that I could come in any day at any time and have my vehicle serviced in an hour. I arrived that Monday had two cars ahead of me and had Deanna Kalas come up to my car and ask if I was here for an oil change, I said yes, and she said there is a wait. I asked how long, and she said it will be at least an hour before they will even look at my car. I explained to her about what I was told over the phone that previous Friday and she said yes it's their new program called express service. She said was sorry and said they will try to service my car as quickly as possible and give me a call when it was ready. An hour and half later I received a call from Charolotte Guinta saying they were recommending spark plugs on my car and asked if I wanted that done at that time, I said no and she said they are just washing my car and will call me back shortly to let me know my car is ready. A little over an hour had passed, no phone call with an update. I called the service dept. Deanna answered and I explained to her I had been waiting for over two hours for an oil change she placed me on hold to check on the status of my car, came back and said yes it's done. I asked her was someone going to call me to let me know it's been done, she said with the new express service, it being a Monday and people at lunch that they forgot to call. Pointing the finger as to why the ball was dropped is a poor excuse for bad customer service. She said the new express program is not her doing that it comes from the Acura company. I have NEVER had a bad experience at this dealership until today. This experience has left a bad taste in my mouth. I did not feel I was being heard. I will be looking to take my business elsewhere seeing as though I was not compensated for the time it took for an oil change (3 hours) or the poor customer service. Side note, I did not receive the page with my inspection.

I went to buy a car from Denise at Acura because my sister had a great experience with her years ago when she bought her car. When we went in she remembered us was very friendly and accommodating. She was very honest and told us what she knew about he car we were purchasing and what would be the best fit for my needs and wants. Chris was also very helpful and made signing all those papers go as smooth and fast as possible.

This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is always outstanding. Matt Fondren is an excellent Service Advisor and I always ask for Matt when taking the car in for service. The quality of the car and the service received is better then when I owned a Lexus RX 300! Even though I did not purchase a vehicle today, Denise Manikouras is a Sales Associate that is outstanding.

I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my car.

I visited Joe Rizza Acura on Tuesday, May 26, 2015. From the moment I walked through the door, everyone was extremely inviting and helpful. I never felt pressured to make a purchase, nor did I feel uncomfortable during the buying process. Ahmad and Pat worked together to get me the I wanted at a price/payment that was within my budget. I did not have to settle for different car. Denise was extremely helpful! She was very personable, courteous, accommodating, and knowledgeable. She even brought me hot chocolate while I waited- since I had a sore throat due to a cold that was forming. I am very pleased with the customer service that was provided, and I would most definitely recommend Joe Rizza Acura to others!

I've been a customer for over 7 years and I find the dealership to be above and beyond reproach extremely honest extremely fair extremely accommodating and would recommend them highly to anyone

Joe Rizza Acura has serviced several of my cars over the years. They make it so enjoyable owning a Acura. I recently had trouble with my 2006 Acura RL. I called Joe Rizza's service department. They indicated that it was very likely an alternator issue but to bring it in to be sure. I had it towing and they had a loaner car ready to go for me. Normally it take a week or more to reserve a loaner but they saw that I was in a jam and took care of me. The diagnosis over the phone was right on. The repairs were done and my car was ready within a few days. Now I'm back on the road in my awesome Acura RL. Thanks Matt, Chris & Charlotte!

Everyone was very helpful and friendly especially the sales consultant working with us. Her name is Denise and she made the experience hassle-free. We have been eyeing the Acura MDX for our growing family so it was wonderful when we did find our perfect model. It was not an easy feat with having our 19 month old in tow. But everything worked out well and we have our new car.

Denise made our purchase of 2015 MDX painless. We knew what we wanted, and she was able to make the deal.I would go back again.

Impossible to make the experience better. I took an MDX for a routine maintenance issue. By accident, things took an unexpected turn. However, the Service Department Advisor (Matt Fondren) treated the situation like the professional he is. Could not be happier. Although I live in Chicago and there is a dealer within 1.5 miles from where I live, I will continue to take my two Acuras to this dealer (which is where I bought them), about 30 miles away. Kudos to you all. I also had a great sales experience in both purchases.