Reviews
Great People - Great Service
I spent my afternoon at Downtown Acura and was very disappointed with Cocky sales staff - huge turn off for the customer. Headed to Joe Rizza in Orland Park (after finding them online) which was another hour from there on Saturday evening in terrible traffic. Got there around 5 pm. Salesperson Jon was amazing. He listened to us and tried to work the numbers and the deal. I was impressed by their customer service having encountered a totally opposite behavior at Downtown Acura on Elston earlier in the day. I came to buy a used car but they gave me an irresistible deal on the new ILX. They closed the deal even though it was way past their closing time and never for a second hurried me into anything. Courteous people who actually love their job - hard to find in this business; mostly car salesperson are pushy. Even though me and most of my friends live in the northern suburbs, I'd still highly recommend Joe Rizza to everybody. Trust me, its worth the drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure to read about your recent experience with our dealership. Our team will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your kind words to Jon as well. I hope that you are enjoying your new ILX! We appreciate your recommendation, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Joe Rizza Acura - The place to buy an Acura!!!
This is my 4th Acura MDX and each time the people at Joe Rizza Acura have been great. The sales people bend over backwards to be helpful as do the service people. Just a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase with us. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service team, clean facility
I had doubled booked myself that morning and once Chris was aware of my situation he made sure I made my next appointment. I appreciated his efforts and his genuine concern to make sure I was on time for my next appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesse, thank you for writing about your visit with us! I am happy to hear that Chris was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Dealer!
Paul is amazing! He worked with us and got us the best deal he could. We are grateful and would recommend him to everyone!!! We would recommend him to anyone! We weren't forgotten while we waited. We were asked several times if we needed anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this review! Paul is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new car! We appreciate you recommendation and if you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Experience at Joe Rizza Acura
These guys were great, especially Ike Mohammed and Paul Kay. If you are looking for honest car dealers/salesman, look no further than Joe Rizza Acura. Great service, very accommodating, and just plain good guys! A great experience and I would recommend them to anyone. Thanks again, guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great feedback! It's wonderful to know that Ike and Paul provided you with the type of customer service that we pride ourselves on at Joe Rizza Acura. I'll be sure to pass along your compliments to them. I hope that you are enjoying your new car! We appreciate your recommendation and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Rizza Acura
A wonderful experience from my first contact with Chris Chojnowski in internet sales. My second contact was with Omar Hammad and that was followed by Ahmad Aburas. Each gentleman could not have been nicer or more helpful. It was a wonderful experience...the entire deal was handled through the internet sales dept. When I went to pick up my MDX (fabulous vehicle) Penny Nomikos was the sales rep that took care of me. She took me for my test ride and handled most of the paperwork as well as the final walk through on the MDX. She could not have been any nicer as well. She was, as the other three gentlemen I mentioned above, very professional, courteous and truly helpful in every way. My final contact was with the GM, Pat Dazzo. He was fabulous as well. I can not say enough good things about these people I just mentioned. Great dealership founded on great sales people. It was a pleasure doing business with each and everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave this great review! I'm so happy to hear you received top-notch service from our sales team, and I hope that you are enjoying your MDX! I'll be sure to pass along your compliments. We appreciate your business, and we look forward to serving you again in the future. In the meantime, be sure to follow us on Facebook and Twitter to stay in the loop with dealer specials and other fun stuff. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
AC Problem solved
Ted and Chris were very helpful in explaining what was wrong with the air conditioning in my car. They offered me a loaner vehicle while the work was performed and even dropped my car off at my home when it was done. I can't say enough about their consideration for my vehicle and my time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for writing about your visit with us! I am happy to hear that Ted and Chris were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Able to squeeze me in for an oil change
I believe that you prefer an appointment for an oil change. I was in the area and stopped by. You were able to get me in and out within an hour, including a car wash. NICE!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and I'm glad to hear you were able to perceive that. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service
Nice people who kept me informed. Quick service! Loved the complimentary car wash and vacuum and waiting room was clean and comfortable!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thanks for the great review! Our team works hard to provide professional and efficient service, and I'm glad that your visit was exactly that way. We appreciate your busines and keep us updated how we can serve you again in the future! Also, stay connected with us between visits on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Acura Dealer
It was a great experience purchasing a used car. Paul Kay was a great help breaking down everything before I signed my life away. Lol. But will recommend friends and family to this acura dealer. It's worth the 50min drive and there's a acura dealer 10min from my home. So, says a lot about this dealership if I'm willing to drive 50min away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write such a great review! Paul is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his great customer service was recognized by you. Congrats on your new car! Thank you for your recommendations and let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com