Reviews
No Buyer's Guilt
Jerry Johnson helped me out and he was very understanding and actually listened to what I was looking for in a car. Jerry made me getting my first car possible. He was great, and I am glad he assisted me! I went in to look and left with a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this review! Jerry is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new car! We appreciate your business, and we look forward to seeing you again! Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great staff; pleasure doing business with them
The sales staff a Joe Rizza Acura are great. Everything is hassle free and you can tell they really believe in the cars they sell. We will be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both hassle-free and enjoyable, and I'm very pleased that your visit reflected our efforts. I hope that you are enjoying your new car! It's fantastic that we have earned your repeat business, and let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great, quick service!
Charlotte (the service writer) was very knowledgeable and made everything so easy for me! She was extremely accommodating and great to work with. I had an oil change but also needed my insurance company to come out for a repair from a recent accident and she kept me informed through the whole process and the repair was done quickly and smoothly. I had nothing to worry about! I will definitely be back again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alyce, we appreciate your kind words. We feel our service department is one of the things that makes us special. It's great to know that Charlotte provided you with the high level of customer service that you deserve. She will be thrilled to hear your compliments. We appreciate your business. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Always great service.
I have worked with Matt and Charlotte many times. Chris took care of me on my last visit and was very good. I've been going to Joe Rizza Acura for over nine years with my 2005 Acura RL that I purchased there. . They take excellent care of my car, it now has over 202,000 miles on it and runs great! Thanks to Matt, Charlotte and Chris, Diane K.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Diane, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I’m thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your kind words to Matt, Charlotte and Chris as well. We greatly appreciate your loyalty to our dealership! Please keep us updated if there’s anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Oil Change Turned into New Car
After my 2003 Acura RL needed $2,500 put into it I decided to take a walk around the lot to see what my options would be if I didn't want to spend that much money on what could be a lost cause. Omar and Donna found me a car that fit my current lifestyle and needs, even when I wanted to spend more money they wouldn't let me.....it was almost familial. I also got a great bumper to bumper warranty!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony, we are so glad to hear that Omar and Donna were able to help make your car buying experience a good one. We love hearing about customers coming on the lot with no intention to buy, and ended up with a car the same day! We appreciate your business and look forward to serving you again. Also, find us on Facebook and Twitter to stay connected with dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
A Customer for Life
I was addressed by name when I got out of my car. The services were quick and I was kept up to date with the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carla, thank you for your kind words. We feel our service department is what makes Joe Rizza Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Linda Tew - Marketing Director - ltew@rizzacars.com
Works Like Clockwork
Very organized, work done quickly, called me at work to tell me it was completed, also had a chance to see the new TLX on display in the showroom.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Another Great Car
This is my 3rd Acura from Rizza Acura, and as always there was no pressure to buy, just good advise and assistance. The entire staff, from my salesman to the finance manager all the way to the GM, was there to help. It was a pleasure to say the least. Special thanks to Bob and Gerard in Sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jimmy, on behalf of Joe Rizza Acura, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and pressure-free service has earned your repeat business. I'll be sure to pass along your kind words to Bob and Gerard as well. I hope you are continuing to enjoy your purchase with us! Please let us know if there's anything else we can do for you. Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Friendly staff
No pressure, friendly and knowledgeable staff. Jerry and Pat were great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Robert! We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your visit to our dealership. I'll be certain to pass along your compliments to Jerry and Pat as well. Congrats on the new car! Keep us updated if there's anything else we can do for you. Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Service Center
The staff is exceptional - Chris Kailer is an excellent representative as a service member - takes time with you and is totally clear in explanations of services rendered. Thank you, Lorraine Martenson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lorraine, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Chris was able to provide you with excellent service! We really appreciate this feedback and I'll be certain to share it with him. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com