Reviews
The staff was professional and courteous. The service was...
The staff was professional and courteous. The service was performed timely. As usual, they offered to wash my car after the service. I also appreciate the WIFI
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
Fast, friendly and actually know what they’re doing and...
Fast, friendly and actually know what they’re doing and talking about. Even though it’s out of my way, I am strongly considering making this my dealership. Merrillville sucks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Chris and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Amazing service! Kind professional employees. Matt is...
Amazing service! Kind professional employees. Matt is "the best"! Love my ILX, smooth ride and very dependable.. Will recommend your dealership to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Matt and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura. Congratulations on your new ILX!
Very Helpful and friendly. Was a long drive but worth it....
Very Helpful and friendly. Was a long drive but worth it. They made our trip worthwhile and we are happy with the car. Would recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura. Congratulations on your new vehicle!
The sales people and the managers were not only helpful...
The sales people and the managers were not only helpful but very understanding about difficult situations. We had a complication with our trade-in and they were terrific.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Excellent service. Got in and out in the time they told...
Excellent service. Got in and out in the time they told me. I would go there again for any service work and recommend their service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
It was such a pleasure working with Denise; so much so...
It was such a pleasure working with Denise; so much so that my husband returned two weeks later to make a purchase. Her years of experience really put my anxiety at ease. I would highly recommend Denise any day of week! The entire team was great! A big thank you to Pat for working with us, as well as Luke, & detailing crew.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Asia, Congratulations on your new vehicle! We are so glad that Denise, Pat, Luke and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
I bought Acura RDX, asked Denise to send me a service...
I bought Acura RDX, asked Denise to send me a service records for this cart. Promised to be sent on next day, more than a week gone. No one returned back to me.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to hear about the delay and lack of communication. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.
I am always amazed as how efficient this service...
I am always amazed as how efficient this service department is. Others have tried to get me to go to “their guy”, but then I’d have to wait for appointments. I love the service I get here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again!
Chris is one of the best service advisors I’ve dealt with...
Chris is one of the best service advisors I’ve dealt with in the last 40 years.!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura, Ed!