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Jeremy Franklin Automotive

(1,423 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,423 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Found exactly what I wanted!

Found exactly what I wanted! Quick, helpful, and hospitable!! In and out with everything I needed to drive away happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Jay, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're thrilled to hear you found exactly what you were looking for and that your experience was quick, helpful, and welcoming. Our goal is always to make sure you leave happy and confident with your new vehicle. Enjoy the ride, and we look forward to seeing you again in the future!

The 12v battery in my 2023 PHEV went bad.

The 12v battery in my 2023 PHEV went bad. I had it in twice and the dealership was convinced that my amateur radio equipment was to blame, even though it isn't wired to the battery. They said they tested the battery and it was good, but the battery voltage consistently dropped to 8-9 volts - even when just going into a store. This causes the car to not start and show errors. The dealership wouldn't look at it any further unless I removed all of the radio equipment and antennas from the vehicle. I finally took the battery out and took it to Advanced Auto. They tested it and almost immediately showed that the battery was bad. They had a replacement so I bought it, but it cost around $300. It was going to take hours to remove all of the radio equipment and antennas and re-install everything once they replaced the battery, so I opted to just buy the new battery even though the current one is under warranty. I will not be going back to Jeremy Franklin again. If they had actually tested the battery they would have know it was bad. Another problem was that it was going to take four weeks to get another battery to replace it. Sorry, but you lost a customer.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Howard Cripe, thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. We understand how important it is to have your vehicle up and running properly, and we regret that we weren’t able to meet your expectations. Regarding the diagnosis of the 12v battery issue, we followed the proper testing procedures to ensure the battery was functioning as it should. In some cases, additional equipment, like your radio setup, can cause complications with electrical systems, which is why we requested its removal to eliminate any potential variables. We always strive to be thorough in our assessments to ensure we find the root cause of any issue. We do regret that our diagnosis led to this misunderstanding, and we completely respect your decision to replace the battery elsewhere. We also apologize for the inconvenience caused by the wait for a replacement battery. We understand that time is valuable, and delays like this are not ideal. Please know that we are committed to improving our service and will review your experience with our team to ensure more accurate assessments in the future. We truly appreciate you bringing this to our attention, and we’re sorry to see you go. If you ever reconsider, we would be happy to assist you again.

Service was great salesman went a ove and beyond we

Service was great salesman went a ove and beyond we greatly appreciate being in a newer car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Boxselma, thank you so much for your kind words! We're thrilled to hear that our team went above and beyond to help you. It means the world to us that you're enjoying your newer car, and we’re grateful for the opportunity to assist you. If you need anything in the future, don’t hesitate to reach out. Enjoy the ride! 🚗✨

We started out rough with some confusion over the

We started out rough with some confusion over the services that was supposed to be done and it was supposed to be a full service with fluids and transaxle and all that but it ended up being the first time just the recall was done we got that straightened out and then everything went smoothly otherwise it's been five stars

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Aligross1, your satisfaction is our top priority.Thank you for sharing your experience with us! We apologize for the initial confusion, but we're glad we were able to get everything sorted out and make the process smooth for you. Your satisfaction is important to us, and we appreciate your patience and understanding. It’s great to know that the rest of your experience was five-star worthy! If you ever have any questions or need assistance in the future, we’re here for you.

The dealership was very nice, very demure.

The dealership was very nice, very demure. Had great customer service in our recommend. Anybody in everybody to go shop over there at Jeremy Franklin's mitsubishi. And also hit up my guy Jessie. If you wanna buy a new car, he has great customer service. He was very nice, Yeah, great service. He made everybody feel comfortable and he was very nice. And it was very fast. They offered us drinks. Just a all around good experience. And I would recommend to anybody in everybody to go shopping jeremy franklin's.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Zaddyak, thank you for your kind words and this wonderful review! We’re thrilled to hear you had such a positive experience at our dealership. Jessie truly embodies the exceptional customer service we strive to provide, and we’re so glad he made the process fast, comfortable, and enjoyable for you. We appreciate your kind words about our team and amenities—it means a lot to us! Thank you for recommending Jeremy Franklin Mitsubishi. We look forward to helping you or anyone you send our way in the future!

The team at Jeremy Franklin is second to none!

The team at Jeremy Franklin is second to none! They will help you get the car you want! Jacob Pillman is THE MAN!!!! He helped us when we needed it most!!! If you need a car come down to Jeremy Franklin Mitsubishi!!!!! They made buying a car feel like a win!!! So come get you win today!!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Bigpratt1991, thank you; we appreciate your feedback! Thank you for such an enthusiastic and glowing review! We’re thrilled to hear that Jacob and the rest of our team made your car-buying experience feel like a true win. Helping our customers find the perfect vehicle is what we’re all about, and we’re so glad we could be there when you needed us most. We appreciate you choosing Jeremy Franklin Mitsubishi and sharing your excitement—enjoy your new car!

No matter the problem I have brought to Jeremy's service

No matter the problem I have brought to Jeremy's service department they have been very helpful and honest about the work that needs to be done. I am grateful for all they work and dedication.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Marissadriver13, we are glad we could help! Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our service department. Honesty and dedication are values we take pride in, and it’s wonderful to know our team has been able to help you with all your vehicle needs. If there’s anything you need in the future, don’t hesitate to reach out—we’re always here to help!

I have always chosen Mitsubishi as my car too drive

I have always chosen Mitsubishi as my car too drive Jeremy Franklin has always been my number 1 place for car's and service highly recommended

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Newman1056, thank you so much for your loyalty to Mitsubishi and Jeremy Franklin Automotive! We’re honored to be your go-to place for both vehicles and service. It’s customers like you who make what we do so rewarding. Your recommendation means the world to us, and we’re committed to continuing to provide you with the best car-buying and servicing experience possible. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

Very caring helpful take very good care of their

Very caring helpful take very good care of their customers they're a good people to do business with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Star, thank you so much for the positive review and for your kind words! We’re delighted to hear that you’ve had such a positive experience with us. Taking great care of our customers is always our top priority, and it means the world to us to know that our efforts made a difference for you. We truly appreciate your support and look forward to assisting you again in the future. If there’s ever anything you need, don’t hesitate to reach out—we’re here for you! Thank you, and have a fantastic day!

The manager Scott remembers when I bought the truck !

The manager Scott remembers when I bought the truck !!!!!! He’s very nice and professional !!!!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Blessme4420048, thank you so much for your kind words! We're thrilled to hear that Scott made such a positive impression during your truck purchase. He takes pride in providing professional and friendly service, and it’s wonderful to know his efforts didn’t go unnoticed. If there’s ever anything we can do for you in the future, whether it’s for your truck or any other automotive needs, don’t hesitate to reach out. We truly appreciate your support and look forward to seeing you again! Thank you for being part of the Jeremy Franklin Automotive family!