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Jeremy Franklin Automotive

(1,423 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,423 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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They worked at making sure I was happy with my vehicle

They worked at making sure I was happy with my vehicle and my deal and very hospitable thru the wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Emilyachildress23, we're glad you had such a wonderful experience with us! Thank you so much for your review! We’re glad to hear that our team made sure you were happy with both your vehicle and your deal. Providing a comfortable and hospitable experience, even during the wait, is something we strive for. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us, and we hope you enjoy your new vehicle!

Very nice excellent customer service Brandon was very

Very nice excellent customer service Brandon was very informative and he broke it down so I would understand

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Royallady305, thank you so much for your high rating! Thank you so much for your wonderful review! We're thrilled to hear that Brandon provided excellent customer service and took the time to explain everything clearly. Ensuring that our customers feel informed and confident is a top priority for us. We’ll be sure to share your kind words with Brandon. If you need anything else, we’re always here to help. Thanks again for choosing us!

Great response time to any questions asked.

Great response time to any questions asked. A lot of no xx just straight business and get it done. Highly recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Heath, thank you; we appreciate your feedback! Thank you for your fantastic review! We’re glad to hear that our team provided quick responses and a straightforward, no-nonsense approach. Getting things done efficiently while keeping the process smooth is something we take pride in. We truly appreciate your recommendation and look forward to assisting you or anyone you send our way in the future. Thanks again for choosing us!

I worked with Juan Alarcon Suarez, and he was very

I worked with Juan Alarcon Suarez, and he was very helpful. He explained things clearly and made the process feel painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Stevens.Carissa.r, thank you; we appreciate your feedback! Thank you for sharing your experience! We're delighted to hear that Juan was able to make the process smooth and easy for you. He takes great pride in being helpful and ensuring that everything is explained clearly. We appreciate your business and look forward to assisting you again in the future!

There very professional they got me in with an

There very professional they got me in with an appointment two days in a row. I would definitely continue to take my vehicle there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Antwine79, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! We're glad to hear that our team was able to get you in quickly for your appointments and that you found our service professional. We look forward to continuing to take care of your vehicle and appreciate your trust in us. See you next time!

Sold me a trade-in lemon.

Sold me a trade-in lemon. Now they will not trade-in for another car.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Amen-com, We’re sorry to hear about your experience and would like to address any concerns you may have. However, we want to clarify that we thoroughly inspect all vehicles, including trade-ins, to ensure they meet our quality standards before being sold. We also provide our customers with all the necessary information regarding the vehicle’s condition at the time of purchase. If you're experiencing any issues with your vehicle, we encourage you to contact us directly so we can review the situation and explore potential solutions. We're committed to working with our customers to ensure satisfaction.

Had them check my brakes.

Had them check my brakes. They said my brakes were fine. Two weeks later they are grinding metal on metal. The rotor is all scratched up. Having to do the work myself

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Leke, We’re sorry to hear about your brake issue, but we want to clarify that our technicians conduct thorough inspections to ensure that any safety concerns are properly addressed. If your brakes were deemed fine during your visit, it's possible that other factors could have caused them to wear down quickly. We encourage you to reach out to us directly so we can review the situation and see how we can assist you further. Our goal is to ensure that our customers receive accurate assessments and quality service, and we would appreciate the opportunity to make things right.

Service was good and I was seen quickly I wish my air

Service was good and I was seen quickly I wish my air filter had been checked I probably would have had it replaced as it stands I changed it myself

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dmdubbeld, thank you so much for the positive review and for sharing your feedback! We're glad to hear that you had a positive experience with our service and were seen quickly. We apologize for missing the opportunity to check your air filter during the visit. We appreciate you bringing this to our attention, and we'll make sure to improve our inspection process going forward. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

They took their time to explain what services they was

They took their time to explain what services they was going to work on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Blessing3plus4, thank you so much for the positive review! We're glad to hear that our team took the time to explain the services being performed on your vehicle. We believe in keeping our customers informed every step of the way. If you have any further questions or need anything else, don't hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

It's great and have really helpful people to deal with.

It's great and have really helpful people to deal with. They were the first people who helped me get a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Grump4brat1969! We're so happy we were able to help you out! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you get your new car and provide a great experience. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your new ride!