Reviews
The service was good.
The service was good. Had me in and out didn’t have to wait. Take care of what they did and will gladly bring my next bill up there to get service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emmanuel, thank you so much for your high rating! Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and efficient service during your visit. Our team works hard to ensure our customers are taken care of without unnecessary delays, and it’s great to know we met your expectations. We look forward to welcoming you back for your next service visit! If you need anything in the meantime, don’t hesitate to reach out.
Excellent service from the staff members and team is a
Excellent service from the staff members and team is a very great experience for me as a customer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Maria, we really appreciate your positive review! We’re delighted to hear that you had a great experience with our team and that the service exceeded your expectations. Providing excellent customer service is our top priority, and we’re glad we could make your experience a positive one. If you need anything in the future, we’re always here to help. We look forward to serving you again! Thank you, and have a fantastic day!
It’s A Great Dealer Ship To Visit They’ve Been Very Good
It’s A Great Dealer Ship To Visit They’ve Been Very Good To Me So Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Cheadle54, thank you; we appreciate your feedback! Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us at Jeremy Franklin Automotive. It’s always our goal to provide top-notch service to our customers, and we truly appreciate your support. If there’s anything else we can do for you, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future! Thank you, and have a fantastic day!
Great experience!
Great experience! Everyone was super friendly and the service was great and they were really fast
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emily.hall430, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Incredible service!
Incredible service! Jacob and Cal are especially helpful and down-to-earth. Will always recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kasiexharlin, thank you so much for the positive review and for the kind words! We're so glad to hear that Jacob and Cal provided such incredible service. We strive to create a welcoming and helpful environment, and it's great to know they made your experience special. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, and have a fantastic day!
Pretty Dam awesome great service , very understanding
Pretty Dam awesome great service , very understanding customer friendly down to earth human being, very appreciative of doing busy with them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Treal, your wonderful feedback and rating mean a lot to us. We're thrilled to hear that you had a great experience and felt well taken care of. Our team strives to be down-to-earth and truly customer-focused, so it's great to know that came through. We appreciate your business and look forward to working with you again! Thank you, and have a fantastic day!
Great quick service.
Great quick service. I’ve serviced my car here since I bought it in 2020 and I’ve been treated really well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bestforurhealth, we are glad we could help! Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've consistently received great service since 2020. It's our goal to treat every customer with the care and respect they deserve. We look forward to continuing to provide you with excellent service for years to come!
Jacob has been great to work with.
Jacob has been great to work with. We bought a few vehicles from him and has been great work. He went out of his way to get vehicles shipment arranged since I wanted them out of state and also organized transport for us
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vee, thank you for the high star rating! Thank you so much for your kind words! We're thrilled that Jacob has provided you with an exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad Jacob could help arrange the shipment and transport for your out-of-state vehicles. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Safe travels, and enjoy your vehicles!
I purchased vehicle online that needed to be shipped to
I purchased vehicle online that needed to be shipped to my hinge. Jacob kept making false promises about delivery of my vehicle. I would have appreciated if if he came clean and told me upfront about exact delivery date and if he will be able to confirm about accessories that come with vehicle.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Gaurav.vijaywargia, thank you for taking the time to leave us feedback about your experience with us. We sincerely apologize for the experience you had regarding the delivery of your vehicle. Clear communication is important to us, and we regret that we fell short in providing you with accurate updates. Your concerns about the delivery timeline and confirmation of the vehicle's accessories are valid, and we take them seriously. We will be addressing this with Jacob and the team to ensure we improve our communication. If there’s anything we can do to make this right or provide further assistance with your vehicle, please don't hesitate to reach out. Your satisfaction is our priority. Feel free to reach out to us if you need anything. Have a wonderful day.
I would never buy another car from this lot.
I would never buy another car from this lot. The service center people are very dishonest and the mechanics have no idea what they are doing. I bought a new 2022 outlander and it went in for service when the mechanics were done with it it was considered a lemon and could not even drive the car. Whole inside was completely torn apart wiring and all. Would not recommend this car lot to anyone.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Downingstacey, thank you for taking the time to let us know about your recent experience.We are truly sorry to hear about the issues you’ve encountered with your 2022 Outlander and your experience with our service center. This is certainly not the level of service or quality we strive to provide, and we take your concerns very seriously. Please reach out to our service manager directly so we can better understand the situation. Customer satisfaction is our top priority, If you'd be willing to provide more feedback, please reach out to us at (816) 256-8745 so we can assist you further. Thank you for bringing this to our attention, and we hope to regain your trust.