Reviews
It was great.
It was great..everything went in a smooth and timely manner,,they got me in and out..I love my truck
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kennethtubbz38, thank you for the high star rating and for the great review! We’re thrilled to hear everything went smoothly and that we were able to get you in and out quickly. Most of all, we're excited that you love your truck! If you ever need anything down the road, don't hesitate to reach out. Enjoy the ride!
Great service every time I have gone in to service my
Great service every time I have gone in to service my vehicle. Wish they had a dealership in Kansas.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Nene438, thank you for your kind words and this wonderful review and for for your continued trust in us for your vehicle service needs! We're thrilled to hear that you've consistently had great experiences with our team. We appreciate your suggestion about having a dealership in Kansas—who knows what the future holds! In the meantime, we're here to ensure you receive top-notch service every time you visit. If there's anything else we can do for you, don't hesitate to let us know. Safe travels!
I feel like they truly care about your wants and needs.
I feel like they truly care about your wants and needs. They are very professional !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rivernyle, we really appreciate your positive review! Thank you for your kind words! We're thrilled to hear that you felt genuinely cared for and that our team's professionalism stood out during your visit. Our goal is always to prioritize your wants and needs, ensuring you have the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Getting the vehicle was quick and painless the service
Getting the vehicle was quick and painless the service department does fast friendly service would recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jtmoritz27895, we're glad to hear you enjoyed your visit. Thank you for the wonderful review! We’re thrilled to hear that your vehicle purchase was quick and painless and that you found our service department fast and friendly. Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!
All service staff that I have encountered have been
All service staff that I have encountered have been polite, professional and knowledgeable. I would recommend the service department. HOWEVER, I do not recommend buying a vehicle from Jeremy Franklin unless you have money to burn. I way over charged and was taken advantage of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adchurch, we appreciate your feedback! Thank you for sharing your experience with our service department. We’re glad to hear that you found our staff polite, professional, and knowledgeable, and we appreciate your recommendation of our service team. However, we’re truly sorry to hear that you feel dissatisfied with your vehicle purchase. This is certainly not the experience we aim to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and see how we can make things right. Please reach out to us directly so we can address your concerns. Your feedback is invaluable to us, and we hope to have the chance to regain your trust.
Job was done in a timely manner.
Job was done in a timely manner. Didn't have to wait long at all
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Beetlebailey_wb, thank you for sharing your positive experience! Thank you for taking the time to leave us a review! We’re glad to hear that your experience with us was timely and efficient. We strive to provide prompt service without compromising quality, so it's great to know we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!
Great customer service- My friend referred me was not
Great customer service- My friend referred me was not taking care of - How do we get her referral bonus-
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tamika, thank you for sharing your positive experience! Thank you for your feedback and for choosing us based on your friend’s referral! We’re thrilled to hear you had a great experience with our customer service. We apologize for any oversight regarding your friend’s referral bonus. Please contact us directly and we’ll make sure your friend receives the referral bonus promptly. We appreciate your understanding and look forward to assisting you further!
Responsive and considerate service.
Responsive and considerate service. Everything is clearly explained. Service writer keeps me informed of status.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael Grimaldi, we're glad you had such a wonderful experience with us! Thank you for sharing your experience! We’re delighted to hear that you found our service responsive and considerate. Our team strives to ensure everything is communicated and that you’re kept informed throughout the process. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need anything in the future, don’t hesitate to reach out. We appreciate your trust in Jeremy Franklin Automotive!
The staff at Jeremy Franklin is awesome!
The staff at Jeremy Franklin is awesome! They are prompt, professional and very knowledgeable about the issues of my vehicle! I recommend JF to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emhula, we appreciate your feedback! Thank you so much for your kind words and recommendation! We're thrilled to hear that our team at Jeremy Franklin Automotive made such a positive impression with their promptness, professionalism, and knowledge. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations. We truly appreciate your support and look forward to continuing to serve you in the future!
My car doesn’t sound the same ,after receiving the oil
My car doesn’t sound the same ,after receiving the oil change.. it kinda sounds like a lawn mower when it is excelerating…Not too happy at all. It absolutely did not sound like that when it was brought in…
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Bclayton2646, We're sorry to hear about your recent experience after the oil change. Your vehicle should never leave our service department sounding anything less than perfect. We take your concerns seriously and want to make this right. Please contact us at your earliest convenience, or bring your car back in so we can inspect it immediately. Your satisfaction is our priority, and we appreciate the opportunity to resolve this issue for you.