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Jeremy Franklin Automotive

(1,424 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Friendly and attentive.

Friendly and attentive. Always good to remind when it’s time for service. Easy to achy appointments and turn the job around quickly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Deepwoodsrusticdecor, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're glad to hear that you found our team friendly and attentive and that our service reminders and appointment process have been helpful for you. We always strive to make the experience as easy and efficient as possible. We look forward to continuing to provide you with great service in the future. If you ever need anything, don’t hesitate to reach out!

Work done in a minimal amount of time.

Work done in a minimal amount of time. Left satisfied with the work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Delores.owens, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to share your feedback! We’re thrilled to hear that you were satisfied with the service and that the work was completed in a timely manner. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!

This Dealership will get the things you need done in the

This Dealership will get the things you need done in the allotted time called for and it's always good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Bigdaddyds7734, thank you for sharing your positive experience and for your positive feedback! We're glad to hear that we consistently meet your expectations and get things done within the promised time frame. Providing reliable service is what we aim for, and it’s great to know we’ve delivered that for you. We appreciate your business and look forward to serving you again in the future!

The staff was very helpful and when the initial repair

The staff was very helpful and when the initial repair included a defective part, they didn't hesitate to assign a loaner and make it right. I appreciate the service!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dolemike64, we really appreciate your positive review! Thank you for your kind words! We truly appreciate your understanding and are happy that we could resolve the issue with the defective part quickly. It’s always our goal to ensure you’re taken care of, and we’re glad to hear you had a positive experience with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Great service and easy to work with.

Great service and easy to work with. JF does a great job keeping us on the road

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jsf, we really appreciate your feedback! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. At Jeremy Franklin, we always strive to provide top-notch service and make things as easy as possible for our customers. It’s wonderful to know we’re helping keep you on the road. If you ever need anything else, don’t hesitate to reach out. Safe travels!

Courteous people, clean rest room,comfortable waiting

Courteous people, clean rest room,comfortable waiting area,explained what I needed, good end to visit

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mefreeman49, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for taking the time to share your experience! We're glad to hear that our team was courteous and that you appreciated our clean facilities and comfortable waiting area. It’s important to us that you feel informed and comfortable during your visit, so we're happy to know we hit the mark. If there’s anything else we can assist with, don’t hesitate to reach out. We look forward to serving you again!

Friendly, knowledgeable, professional, prompt courteous.

Friendly, knowledgeable, professional, prompt courteous. They returned calls timely, The dealership was clean, and easy to find, i came from 3 hours away!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rodglaze, we really appreciate your positive review! Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to provide a friendly, professional, and prompt experience for you. It means a lot to us that you traveled three hours to visit, and we’re glad to know the dealership was easy to find and welcoming. If there’s anything else we can assist you with, don’t hesitate to give us a call. Safe travels, and we look forward to serving you again in the future!

They were very courtesy and polite service with a smile.

They were very courtesy and polite service with a smile. It was fast and affordable. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Belindap90, thank you so much for the positive review and for your kind words! We're happy to hear that our team provided courteous and friendly service with a smile. We're also glad that your visit was both fast and affordable. Your satisfaction is our priority, and we appreciate you choosing us. If you need anything in the future, don't hesitate to reach out!

They did a bang up job.

They did a bang up job. I'm pleased with their service. Thank you. I'm done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hodsonr2, we really appreciate your positive review! We're glad to hear you're pleased with the service you received. It was a pleasure to assist you, and if there's anything else you ever need, we're here to help. Thanks again!

They were cuties and existent, took care of the recalls,

They were cuties and existent, took care of the recalls, and explained what they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jongwilt46, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for your review! We're glad to hear our team took care of the recalls and provided clear explanations. We strive to make sure every visit is as smooth as possible. If you need anything else, we’re always here to help!