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Jeremy Franklin Automotive

(1,424 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,424 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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They informed me of when I needed a oil change but they

They informed me of when I needed a oil change but they failed to tighten up what it was with no problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Darrylskannal789, thank you for sharing your positive experience! Thank you for your feedback. We’re glad our team was able to keep you informed about your vehicle’s needs, but we sincerely apologize for the oversight in not fully tightening the component. Your safety and satisfaction are our top priorities, and we regret that we fell short in this instance. Please reach out to us directly so we can address this issue promptly and ensure everything is in perfect working order. We appreciate your business and are committed to making things right.

The service advisor is super helpful.

The service advisor is super helpful. I always feel like they address my concerns and they make sure to keep my vehicle safe. They take the time to explain what's needed. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

333dmr777, thank you for sharing your positive experience and for your positive feedback! We’re delighted to hear that our service advisor has been helpful and attentive to your concerns. Keeping your vehicle safe and ensuring you understand the necessary work is a top priority for us. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service. If you ever have any further questions or needs, don’t hesitate to reach out. Safe driving!

Great service.

Great service. Great deal on Outlander. Jeremy can find any car u are in the market for. Brandon was great. Explaining everything on the car. We will go nowhere else for our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John_wathan, we are glad we could help! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience and that you're happy with your new Outlander. Jeremy and Brandon both work hard to ensure our customers find exactly what they’re looking for, and it’s fantastic to know they were able to assist you so well. We truly appreciate your trust in us and your kind words. We look forward to welcoming you back when it’s time for your next vehicle. If you ever have any questions or need anything, don’t hesitate to reach out. We’re always here to help! Thanks again for choosing Jeremy Franklin!

The overall experience was seamless!

The overall experience was seamless! They were great at communicating about my service and expectations throughout the appointment! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jemondy89, we appreciate you taking the time to leave us this feedback. Thank you for sharing your experience with us! We're delighted to hear that your appointment went smoothly and that our communication met your expectations. Keeping you informed throughout the process is important to us, and we're glad it made a positive impact on your experience. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you for choosing us!

Everyone was patient, friendly, helpful helpful, and

Everyone was patient, friendly, helpful helpful, and courteous. I would tell all my friends about Mitsubisi. Thanks sooo much.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rowenawashington0047, we're glad you had such a wonderful experience with us! Thank you for your wonderful feedback! We're delighted to hear that our team made your experience a positive one. It's great to know that everyone was patient, friendly, and helpful throughout your visit. We truly appreciate your recommendation and are glad to have earned your trust. If there's anything else we can do for you or your friends, we're here to help. Thanks again for choosing Mitsubishi!

Was in and out with A new ride.

Was in and out with A new ride. Matthew Manley is very professional and always call and let me know whats going on with my Jeep Renegade

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dawkinsdeborah51, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Timely response time great reliable service and great

Timely response time great reliable service and great customer service 👍 efficient service and quality care. 👌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dalefowler09, we really appreciate your positive review! Thank you for your feedback! We're thrilled to hear that you appreciated our timely response, reliable service, and great customer care. We strive to provide efficient service and quality care every time, and it's wonderful to know we're hitting the mark. We appreciate your support and look forward to continuing to serve you! 👍👌

The service department was very friendly.

The service department was very friendly. Efficient got me in and out very quickly. As I needed to be back on the road for an appointment back in Sedalia Missouri great communication and great teamwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Naomisdalton, we are glad we could help! Thank you for taking the time to share your experience with our service department! We're glad to hear that our team was able to get you in and out quickly while providing excellent communication and teamwork. We know how important it is to stay on schedule, especially when you have appointments to keep. If you ever need anything else, don't hesitate to stop by—we're always here to help. Safe travels back to Sedalia, Missouri!

Friendly staff, curdious.

Friendly staff, curdious. They were quick with the service. Coffee popcorn was great. I like going there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jamesmac, thank you; we appreciate your feedback! Thank you for your kind words! We're delighted to hear that you enjoyed both the service and the little extras like the coffee and popcorn. Our team takes pride in providing a friendly and efficient experience for all our customers. We're glad to know you like coming here, and we look forward to seeing you again soon!

Wonderful service and a very seem-less experience!

Wonderful service and a very seem-less experience! The staff was very kind and informative!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Espiseven, thank you for sharing your positive experience! Thank you so much for your kind words! We're delighted to hear that you had a wonderful and seamless experience with us. Our staff takes pride in being informative and kind, and we're glad it made a positive impact on your visit. We look forward to serving you again in the future!