Reviews
They leased me a vehicle but failed to register the...
They leased me a vehicle but failed to register the vehicle. I called and they gave me the run around for two weeks. I had to call the sale department to actually get someone on the line.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Bob - I'm very sorry for the delay with your registration. We should have been more communicative and I can understand why this would have been so frustrating. I will speak with my team about your review to find out why these issues occurred. If there are any outstanding concerns that I can assist with, please give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581
Went for an oil change. I was sold some tires. Looked at...
Went for an oil change. I was sold some tires. Looked at the receipt later to find no oil change had taken place. Perhaps there was a miscommunication. Went back one week later for the oil change. Auto assigned advisor wasn’t in that day. I eventually spoke with someone about 30 mins after scheduled appointment time. Oil change completed 2 hours later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I am very sorry for the miscommunication, and for any inconvenience this caused you. We strive to provide efficient, top-notch service and care to our customers and it is disappointing that we missed the mark this time. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
Dealer was able to get my collision repair project into...
Dealer was able to get my collision repair project into the shop quickly and repair was done promptly and delivered clean to me when promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stellar reviews like this are what keep us going! We do our very best to make our service/collision appointments timely and transparent. Thank you so much for choosing Lexus of Pembroke Pines, let us know if there is anything you need down the line!
Great service, the service agent was great help and fix...
Great service, the service agent was great help and fix the problem in no time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy we could help, Nelson! Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle.
Discovered winder wiper was missing. Had to return....
Discovered winder wiper was missing. Had to return. Wasted time waiting. Also later that day found tools left Behind in my car. 😡
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear we fell short of delivering the flawless service we strive for. I'd love to see if there is anything I can do to help with your wiper and the tools left in your vehicle. Would you please give me a call, when time permits? We appreciate your business and will do our best to prevent similar situations from occurring down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
John was great, made me feel like a family member helping...
John was great, made me feel like a family member helping to take care of my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your business and your vehicle! We are thrilled that you were so well taken care of by John and the team. See you next time at Lexus of Pembroke Pines!
Everyone was very helpful. Alex was exceptional!. He has...
Everyone was very helpful. Alex was exceptional!. He has worked on our fourth lease.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kudos! We are delighted to hear Alex and the Lexus of Pembroke Pines team continue to deliver exceptional results for our valued guests. We appreciate your continued support and hope to work with you next time. Take care!
Great Service. Fast and Efficient. Melissa is amazing at...
Great Service. Fast and Efficient. Melissa is amazing at making everything go smoothly and a stress free experience. She is a real asset to Lexus and one of the reasons i am a loyal lexus of Pembroke Pines customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review! It is wonderful to see that Melissa continues to provide you with great service during your visits to Lexus of Pembroke Pines!
Great customer service. Khalid kept me up date on my...
Great customer service. Khalid kept me up date on my order
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive words about Khalid and the team! We appreciate your business here at Lexus of Pembroke Pines. Drive safely!
I have owned many new cars and dealt with many sales...
I have owned many new cars and dealt with many sales people. This is my 4th Lexus, and the first time dealing with Lexus of Pembroke Pines. The bottom line is that Lexus is the best car made! Michele Alter is not just any sales person BUT a Real Professional, not to mention a Manager- Look no further, she is "The Best of the Best". Justin Dowling works for Michele and provides support and will also answer any questions you have about your new Lexus. Before you buy any car speak to Michele and you will see for yourself what I mean. If it can be done Michele will figure it out. Thank you Michele for a flawless transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Michele and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and congratulations! We will be sure to pass on the kind words!
My pleasure, well-being deserved, see you in 36 months or Less!