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Piazza Mazda of West Chester

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (368 reviews)
Visit Piazza Mazda of West Chester
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (610) 643-4367 (610) 643-4367
Used (610) 400-8815 (610) 400-8815
Service (610) 400-8973 (610) 400-8973

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (368 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Piazza Mazda of West Chester from DealerRater.

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Great service

Just got a few things done at Piazza and was happy with my services. They pointed out necessary and unnecessary fixes in a timely manner. Nice waiting room and I would recommend service there again. Thanks for getting me off running with my car purrrrrring

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star service review of Piazza Mazda of West Chester! Thank you for recommending us to others. We will look forward to your visit again! Respectfully, Pat Oliveto General Manager

Superior Customer Service

I did a lot of research online prior to even going to any dealers. I found that Piazza Mazda of West Chester got excellent reviews as a dealership. Even though there were several Mazda dealers closer to me I chose to make the trip out to West Chester. It was an excellent decision! I worked with Alex Mallon who was great and a pleasure to work with. He answered all of my questions. They really do put the customer first! You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

On behalf of us all at Piazza Mazda of West Chester, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Alex Mallon. We will be sharing your feedback amongst our team. Enjoy your new car and please come visit us again soon! Respectfully, Pat Oliveto General Manager

Pleasant, no pressure atmosphere

This dealership has a good staff and procedures. Our salesman was knowledgeable, friendly and took his time to show us all the aspects of the car. They made a fair deal without any drama and made me believe they truly appreciated my business. Delivery was quick and painless and everything was as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BEST CAR BUYING EXPERIENCE...EVER!

Did a lot of research online and was impressed by reviews of the Mazda CX-5, particularly safety ratings. Requested price quote online from Piazza Mazda. John Pinkerton emailed a price quote that my online research revealed was good for a CX-5. Came in and took a test drive. John arranged for appraisal of my trade-in. The trade-in offer also was reasonable and not like the low-ball offers I had received from other dealers who obviously preferred the typical haggling technique. Closed the deal and bought the CX-5. This clearly was my best car buying experience ever. It was so pleasant and easy. No pressure. No haggling. No hassle. Just pleasant and reasonable treatment and service by John and Piazza Mazda. And, so far, I am very happy with the CX-5, especially the safety equipment which I would have had to pay many thousands more to get in other cars. The CX-5 is fun to drive and I feel sporty and younger in it. (I now appreciate what “Zoom Zoom” means.) And the Bose sound system is terrific!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mike, Congratulations on your new Mazda CX-5! Thank you for taking the time to write about your experience. It is wonderful to hear that John Pinkerton was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future! Respectfully, Pat Oliveto General Manager

GREAT experience

Alex Mallon and the Piazza Mazda group was so incredibly helpful and informative. I got exactly what I wanted! Alex was very responsive via emails and phone calls even beyond normal business hours. I love my new car. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Lacey, Hearing that you had a great experience is the best thing we could hope for! Thank you for choosing Piazza Mazda of West Chester, we wish you many happy miles in your new Mazda! We look forward to serving you for many years to come! Respectfully, Pat Oliveto General Manager

Wonderful experience! Five Stars

Great People...Great Service...GREAT DEAL! Ask for Nick Price as your consultant, you will be glad you did. Pat Oilveto, the General Manager, runs a down to earth, class act dealership. Mike Spillman, the dreaded Business Manager, was a breath of fresh air at delivery. I highly recommend you get your Mazda here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We couldn't be happier that Nick Price provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Piazza Mazda of West Chester team. We hope you are enjoying your new Mazda, please come back and visit anytime! Respectfully, Pat Oliveto General Manager

Quality Service

My wife and I did an extensive amount of research on not only the car we were planning to purchase, but on the dealership as well. Piazza Mazda consistently had the best prices for the type of car listed. We monitored their cars for two months until we found exactly the one we wanted within our budget. The day we went to purchase it, we experienced a very efficient operation and friendly workers. Alex (our sales person) treated us extremely well and we could have have been more pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Wonderful car buying experience

We just bought our pre-owned certified CX-9 at Piazza Mazda and were very pleased with the entire experience. The atmosphere was relaxed, but informative. The people were kind and I didn't feel at all rushed or overwhelmed, as I normally would in a big-decision situation, like car buying. The product offered felt superior to me. I feel their pricing was the best and they were still willing to work with us to help us get what we wanted. We truly felt like valued customers. I will visit this dealership first for my future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car Buying Made Easy!

We were searching for a specific CX-7, and had been to several Mazda dealers with no luck when we arrived at Piazza Mazda and greeted by John Pinkerton. John said he had the exact car we were looking for and he was indeed right! John's relaxed, no hassle attitude put us at ease and after a test drive we quickly negotiated a price we could live with and drove our dream car home! I highly recommend John Pinkerton and Piazza Mazda to anyone looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you very much for taking the time and writing this wonderful 5-star review on DealerRater! We are so happy you had a terrific experience with Piazza Mazda and John Pinkerton! We hope you are enjoying your CX-7 and please feel free to stop in or call if you have any questions. Don't forget we offer many specials on our Facebook page, be sure to "Like" us! Thanks again and have a wonderful day!

1st positive car buying experience.

Alex was very great. No games, very knowledgeable on the car. Everyone at the dealership was very straight forward and willing to meet our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you very much for your 5-star review! We are very happy to hear you had a wonderful experience with Alex. We are very happy to have Alex on our team! Don't forget to "Like" us on Facebook to keep up-to-date with dealership happenings! Thank you again!