Reviews
Write a reviewGreat Service - Great place
Great service provided by the people here. Always courteous and get taken care of in a timely manner. Loved the loan car that was provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arnulfo, thank you for taking the time to share with us. We are pleased to hear that you were satisfied with the loaner car we provided and the great service you received from us. Please come see us for any future needs! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great Customer Service in all aspects
Always great. Customer service is wonderful. I have taken my car there since I purchased it and each and every time the service has been outstanding. Why go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, thank you so much for this great review and star rating! Our primary focus is to provide each and every customer with outstanding service in all aspects of our dealership, and I am extremely happy to hear that we were able to satisfy that. We look forward to seeing you again. Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great experience
Great experience. Everyone is always very helpful. They always fit me in for my service appointments with very little notice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
April, we love hearing about customers who have a great experience at Tustin Cadillac and we are glad you are one of them. We appreciate the feedback and are pleased that your service experience was so positive. Don't hesitate to reach out if you have any further questions or needs. Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great Service
wonderful service, wonderful staff, i've purchased my last two cars from you, and will likely purchase my next one there too
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to share your feedback. Each employee is a valued member of the Tustin Cadillac team and we all strive to provide excellent service! We greatly appreciate the opportunity to work with you and earn your business. Please let us know if you need anything in the future. Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Great service
The warranty work was performed as required, staff is professional and pleasant to deal with, facility is clean and modern.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, thank you so much for giving us this review. We strive to provide friendly and professional service to our guests. We?re glad to hear that you were pleased with our customer service and facilities. We look forward to seeing you again in the future. Thanks again! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Service call
Light on dash. Met by Service Professional Jeff McCamey Polite, professional started process to discover reason for light. Returned car and light was out. Told it was probably the gas cap leaking. Stated they had done series of tests and that was all they could find. On the way home, the light came on again. I returned the next day and they again took the car for further testing. They replaced parts in the EIR system and now all appears well. Great service, explained the problems associated with diagnosing the problem. Very satisfied, great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
As always Great
Ron Sullivan very receptive and answered ALL questions. 2nd Cadillac purchased at dealership. very pleased, will recommend to others, thanks to entire staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service. Friendly staff.
Professional friendly service staff. Good quality service. Discount coupons make the service charges very reasonable. Jeff in the service dept. is extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This was the 5th Cadillac purchased there
Other then waiting 7 mos for my car, everything was good. After my car was PDI'd I picked it up and the stabilatrack was not working. Shouldn't that have been found during the PDI?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tustin Cadillac and Ron ROCK!
I appreciated Ron's professionalism, knowledge base, enthusiasm for the product, and level of communication. He sold me on the car by describing what sets it apart from other cars. I would highly recommend both Ron and Tuatin Cadillac to anyone interested!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase