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Tustin Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (260 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tustin Cadillac from DealerRater.

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Great Service

We had an appt for 9:30 A with Ron but had to come in earlier due to changes in other appts. Ron said no problem and handled everything just great, called us to give us an est. on work, gave the OK, and we picked up the car early afternoon. Ron has great customer skills, very professional and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service - buying and maintaining.

Like seeing a friend - Jeff my service guy. Important my truck is taken care and Tustin takes care of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Missy Book

Paul the internet manager was awesome! He worked with us and showed us every option on the car and how it works!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and friendly and helpful employees.

My last vehicle purchase was at Tustin Cadilac, the primary decision was based of the outstanding service and the personel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A good day at Tustin Cadillac!

I went into Tustin Cadillac on Friday = no appointment = they took care of my car - gave me a ride home and called me in a couple of hours that my car was good to go. Thank you Tustin Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tustin Cadillac...best in So Cal

Jeff our service advisor fantastic as always!! Always makes our service experience a pleasure and convenient for our busy schedules. Thank you for treating us like family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing Service Department

Jeff my service manager is amazing! he is always on top of it and helps me through all my service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience.

Paul and Mike are the best! This is my fourth transaction w them and Tustin Cadillac. - I won't go anywhere else - and also Jeff in service is too notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and friendly people.

Took car in for 3 recalls and normal maintenance and was met by Ron who took care of everything. Gave me a car and picked my car back up in afternoon. Always a friendly place and everyone there is wonderful. Would not take it anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Courteous and efficient service

The service people were courteous as always. Our car requires a part which has been ordered but does not hinder the driving until its arrival. They caught that he tires needed rotating and took care of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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