Universal Hyundai

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando.

Im Very Happy with my Venue Thank you Raymundo for help me to get this deal done im Very Happy with Universal Hyundai.

i like to say thank to RAymundo for help me with my new Tucson and Universal hyundai and staff finance everybody. Thank you

I found the perfect car and the staff was excellent! Great experience! I would definitely recommend!

Wonderful place to buy a car, nice service and really good prices. All is shown to you in clear disclosure

The whole staff members are very friendly and customer oriented, frank and mustafa are the best

Arnaldo was a real pleasure to work with, a professional through the entire process. I highly recommend him to all my friends and family. Thank you again.

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible.

I like Say Thank for all the help with my deal And Service thank you to the team Raymundo Jorge My Salesman Very Helpfull

thank you for you Service thank u to Raymundo Jorge im very Happy Thank Universal Hyundai.